Rick Case Hyundai Fort Lauderdale in Fort Lauderdale including address, phone, dealer reviews, directions, a map, inventory and more

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925 N State Road 7
Fort Lauderdale, FL 33317

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Sales: 866-540-0339

Used Cars: 888-217-4014

Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Rick Case Hyundai Fort Lauderdale

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.7 (out of 5)

59 out of 85 people said they would recommend this dealer

1 (out of 5)

I left feeling I wasn’t worth their attention.

Reviewed by Joe in Coral Springs FLMay 13, 2021

Free oil changes aren’t worth their time or effort. Needed oil, wipers and tire rotation. What I got was oil (I hope) top of line wipers (which I didn’t ask for) and tire rotation (only after I pointed out that they were not rotated). I also got an apology from Stefano, ignored by Colin and an attitude from the service tech, who probably got reamed for not doing the tires. And still no contact from the dealership. Why would I go back?

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Avoid at all costs

Reviewed by Nicole in PlantationMay 12, 2021

God awful doesnt even begin to describe my experience with them. I wish I never got my GV80 from them and would trade in the extra warranty Rick Case Gives in a heart beat. Their service is beyond abhorrent. I have the full Tire plan, got a nail in tire. Had to wait a week for an appointment to begin with. Great. It didn’t lose air thank god during that week. They come take the car and leave me a loaner with barely 30 miles left on it, so I had to first get gas. Gave me a loaner Thursday 9am 5/6/2021. Was told it would be back that evening before close. You’d think before they do all this one would confirm they even have my tire. Yeah. No. No tire. Don’t even call me back that night to tell me that!! Next day. We don’t have it, overnighted it from somewhere. It’s coming Saturday. Nothing. No update. Until Saturday at 5pm. We don’t have it. It’s coming Monday. Its Tuesday and havent heard from them since Saturday at 5pm. Meanwhile. No car seat and I have a BABY! Didn't plan to not have my car for a week. WHY ON EARTH WOULD YOU TAKE MY CARE TO REPLACE A TIRE BEFORE YOU CHECK IF YOU HAVE THE TIRE?? I Have never seen more incompetent people in my life. And I only wanted Rick Case because the warranty and its hysterical because what good is a warranty if I guess if I need it ever it will be the same production. No answer all day Monday, and the Tuesday. Nothing. Then when I get upset I’m told to calm down and they would walk over the note to the service department. I said that’s beautiful. The same thing happened yesterday and no one followed up with me. So I need to know it will be replied to. They have been nothing but god awful. This is only story 1 of 3 other stories and I have the car Under two months. Now today Wednesday, they got the tire finally this morning. I get called that they cant find my wheel locks. Where did I put them Im asked. I didn't even know I had them. Where would they be because I JUST got the car and no one would have touched them. When I got my car they left out items that were on my sticker...so maybe that was one of them? They are NO WHERE TO BE FOUND. So its 5:45pm now and still no update. I can't even get a hold of them to tell them to BREAK THEM OFF with the way I found in a youtube video. A whole place full of techs and no one can check google and see its not rocket science. Honestly I have never seen such a production. DO NOT BUY FROM HERE. As a service professional running major retail stores I understand service. They are trying to play in the luxury market and can barely run a flea market service operation. I WISH I NEVER GOT THIS CAR FROM THEM.

Customer Service 1

Buying Process 5

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Excellent

Reviewed by Andy M in Plantation, FLFebruary 18, 2016

David kept me informed and got things taken care of in a very timely manner and hurried the process through for us.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Rick Case Hyundai Fort Lauderdale

Since opening his first car dealership in 1962, Rick Case has grown to become one of the auto industry's leaders in sales and customer satisfaction. Come Visit Us at Rick Case Hyundai in Plantation. We have the best selection of New Hyundai's and Preowned. We are located at 411 and Sunrise Blvd 925 North State Road 7 (441) Plantation, Florida 33317.

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