Rick Case Hyundai Fort Lauderdale

DON'T WASTE A SECOND OF YOUR TIME WITH THIS LYING SLIMY DEALERSHIP. They had a used car online here with extremely low miles. I called, and texted multiple times over several days to make sure the car was real and on the lot. After multiple days of guarantees I took off work to go drive it. Before I left work I asked once more - and they guaranteed the car was there. I show up at the dealership, they keep me waiting 20 minutes, then the manager comes over and says they don't have the car - it's at auction. He then continued to say if I negotiate a price with him, agree to it, and pay a deposit, they will go get it from auction. SURE DUDE - WE'RE GOING TO AGREE TO A PRICE ON A CAR NOT THERE, I'M GOING TO GIVE YOU A DEPOSIT ON THIS MAKE BELIEVE CAR. Such dirt ball xxxxxxxx. When I complained about taking time off work after they guaranteed the car was there, they told me "it's car sales - that's how it works". Furious, another customer walked over, asked what's up - and said THEY DID THE SAME THING TO HIM! Don't waste a single second of your time visiting this dealership. Slimy. Liars. Rick Case himself is probably turning over in his grave....

Rick Case Hyundai on 441 They are disgrace. They lied to me on the phone about the lease price. It changed when I got to the showroom. They advertise guarantee you’ll be out in 60 minutes or less. I went in at 9:15 AM and my car wasn’t ready till after 12 PM They say “ Rick Case is the Place”. it is more like “Rick Case is a disgrace “ The sales people are con artists

On Saturday, April 26th, 2025 at approximately 6pm, we had came to an agreement on a vehicle that the MSRP purchase was $54K, however, with the Rick Case incentives added brought the cost up to $57K. I had a trade-in, which was a 2021 Ford F-150 Limited Powerboost 4X4 and had been appraised for $44K. Nevertheless, I agreed on the purchase, since they were offering a rebate of $13,500 to the (2) year lease of 12K miles per year. I was quickly brought to the Finance Manager and was introduced to Mohamed E. Chtaili and begun the process of initializing and signing documents. I was then proceeded to receive the documents on a flash drive, so I wasn't able to see the paperwork completely, since we were in a rush. He wanted to go home to watch his son play soccer. At any rate, I looked at the paperwork a day later and was to my surprise to find that the contracted agreed amount was not $57K but $62,600.96 It is only a (2) year lease/12K miles per year. However, in addition, there were charges that I was not expected to pay and I called to complain and have them removed, I was told that I needed them and was not given an option to receive my funds returned. - Appearance Protection - $1,495 - Road Hazard - $1,027 - Etch - $799 - Gap Plus - which was not identified but is charged in the contract but disclosed as something else, which I did not want. I reached out to Hyundai and Rick Case Management, however, I was only given instructions that the dealership I had purchased the vehicle would be able to assist. However, I explained that I was being a victim of switch and bait of the agreed price and that the OPTIONAL INSURANCE AND OTHER PRODUCTS were not going to be rescinded. I have felt that I had been bullied and taken advantage of and this had begun from the manager Donovan Jaehrling and then the process was then conspired with the Financial Manager, Mohamed E. Chtaili.