Rick Case Hyundai - Davie

I want to express my dissatisfaction with the service I recently received at your establishment. I took my vehicle in for a defective tire change and after waiting four hours, I was informed that there were no spare tires in stock. This was already frustrating, but what followed made the situation even more complicated. I was suggested to use the spare tire, but surprisingly, the staff could not locate it on the vehicle, and I had to tell them where it was myself. They then performed a tire rotation without informing or consulting me, and they put the defective tire on instead of keeping it, and they kept a good one for no logical reason. This forced me to return to the dealer again to have this error corrected, wasting even more time. I would appreciate it if you would review these types of procedures and the lack of coordination so that other customers do not have to go through such an inefficient and frustrating experience. I trust that you will take steps to improve these aspects, as this significantly affects the trust in your service.

I had a bad experience with another Hyundai dealership. I learned that each one is different. I was very skeptical and worried I’d be screwed if I forgot to ask important questions, knowing how vulnerable I was. I did my research but there is so much more to learn. Most of my research went into a Honda and I was excited to switch to my 2024 Kona N-line, after owning Hondas for decades. All in all, I was very pleased with the experience. I love my car. My only problem was with the on-line chat person. I had no idea what she was doing or what she knew , regretting giving her my name.

Terrible service and they never call back when the car is ready, I've called so many times to get an answer but I keep getting the run around, very unprofessional. Never going back there.