Daytona Hyundai

I came in interested in leasing an Ioniq 5. The manager I spoke with was polite, but the experience went downhill when his superior got involved. They tried to force nearly $4,000 worth of unnecessary add-ons. Things like a medical kit and other overpriced extras I clearly didn’t need. When I pushed back and said I wasn't interested, they became pushy and condescending. I decided to walk away, and as I was leaving, I heard the senior manager mutter, “There was never a deal” behind my back, which was very unprofessional. I ended up leasing the same car from a competitor in Deland with a much better experience. I don’t recommend this dealership to anyone, though based on their current ratings, it seems like I’m not the only one.

This review is not regarding the salesperson, who was wonderful, but it is in regards to the financing part of the process as it is now June 18 and I purchased a vehicle on May 3 and have been getting denial letters from Hyundai finance to the amount of 18 letters telling me I was declined. I called both the finance company and the dealership to speak to the manager on May 28 and was told that those letters are normal and to ignore then since my load was fully funded. Come to find out on June 17 when I got a call from the finance dept telling me I needed to unfreeze my credit...which I did when I was sitting at the dealership on May 3rd. Oh but they only deal with Equifax and I thawed experian. How the heck was a customer supposed to know that and now 6 weeks later I am still waiting to make my first payment and have lost the opportunity on a refinance option I was waiting to roll this loan into at a much lower rate....and they knew that. All I get is the typical "we are really sorry". Get your act together. Seems you are so busy trying to sell the cars but seriously lack on really closing the deal and you left me with a not so nice feeling about doing business or recommending friends to you with your laissez-faire attitude of the situation you have left me in.

Oil change car service is terrible, they dirty the steering wheel, they dirty the car mats, they didn't add any windshield washer fluid, the service office is a mess with documents, there is no information updated on the computers, no one knows anything, the employees refer customers to other employees. There is broken glass on the service square between parked cars, no one cares. My question is, why is an appointment made if you have to wait 4 hours to change the oil? Not a professional service, kindergarten level, I am curiously that menager reading this reviews, have a good night.