120 S. Dupont Highway
New Castle, DE 19720

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Sales: 833-217-7919

Used Cars: 833-217-7919

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Hertrich Hyundai of New Castle

Overall Rating:

3.6 (out of 5)

90% recommend this dealer

324 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

It’s never too late, to give a thank you to Tommy in

Reviewed by CMAJanuary 14, 2026

It’s never too late, to give a thank you to Tommy in service.😃I was so impressed for his customer service skills. I will definitely return.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for the great feedback! We're thrilled to hear that Tommy and the team made your experience enjoyable. We appreciate your choice and look forward to serving you again in the future!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

On-line pricing, a dealership that listened to what we

Reviewed by LAX MomNovember 24, 2025

On-line pricing, a dealership that listened to what we wanted and found that vehicle-and they made sure that we were familiar with the technology before we left. The finance department was easy to work with too. Our best experience yet.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We had a really positive experience at Hertrich.

Reviewed by Jen.sheeranJune 10, 2025

We had a really positive experience at Hertrich. What we expected to be a stressful and complicated process turned out to be smooth and manageable, thanks to the team—especially Walter and the manager Mack. Walter was helpful, patient, and took the time to understand what we were looking for in a family car. He made sure we felt informed and comfortable throughout the process. The manager Mack also played a key role in making everything come together efficiently. In the end, we left with a great vehicle that fits our family’s needs, and we felt well taken care of throughout. We’d definitely recommend Hertrich to others looking for a reliable and friendly dealership.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Hertrich Hyundai of New Castle

Hertrich dealerships represent "family" in more than one way. First of all it is a family of 24 dealerships in Delmarva and New Jersey. On Delmarva, we have stores in Dover Milford Seaford Denton New Castle Elkton Easton and Pocomoke City representing Ford Lincoln Chrysler Dodge Jeep Ram Chevrolet Buick GMC Nissan Mazda Scion and Toyota. Secondly Hertrich is a family-owned and operated dealership with over 100 years of automotive industry experience.

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