Hertrich Hyundai of New Castle in New Castle including address, phone, dealer reviews, directions, a map, inventory and more

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120 S. Dupont Highway
New Castle, DE 19720

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Sales: 877-259-6426

Used Cars: 877-265-6922

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Hertrich Hyundai of New Castle

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

5 (out of 5)

3 out of 3 people said they would recommend this dealer

5 (out of 5)

Exceptional employees

Reviewed by Allison wallace in Swedrsboro njDecember 30, 2020

Perfect buying experience. Great price and financing options. James and joe were wonderful. I will tell all my friends and family about this place. Great selection of new and presented cars and trucks.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Jeff the Service Manager is Great

Reviewed by Joshua in SmyrnaSeptember 03, 2020

I have updated my review to reflect the outstanding job Jeff the service manager has done to fix my issues. Upon learning of the problems Jeff looked over my account and realized that my extended warranty was not in their system. He went above and beyond to figure out why these repairs were not covered and he helped me find out that my warranty was actually through Fidelity not Hyundai like I thought. He got this info by contacting the dealership I bought my car from and went above and beyond to get to the heart of the issue and I appreciate him doing that. The staff at this location is always friendly and professional and Jeff worked really hard to make sure I was taken care of. Having a manager like Jeff on staff to fix issues when they occur is very important and he did a great job of resolving the issues I had.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Exceeded my expectations.

Reviewed by Eric in Mullica HillAugust 22, 2019

I went there with the expectations of "looking" and ended up with a deal I didn't believe would have been possible! This is a great place to do business with. George, Nick, and Brian were great, and Shelly in the internet department was amazing.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Hertrich Hyundai of New Castle

Hertrich dealerships represent "family" in more than one way. First of all, it is a family of 21 dealerships in Delmarva, and New Jersey. On Delmarva, we have stores in Dover, Milford, Seaford, Denton, New Castle, Elkton, Easton and Pocomoke City representing Ford, Lincoln, Chrysler, Dodge, Jeep, Ram, Chevrolet, Buick, GMC, Nissan, Mazda, Scion and Toyota. Secondly, Hertrich is a family-owned and operated dealership with over 100 years of automotive industry experience.

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