Stamford Hyundai

Hoo boy. Where to start? Avoid this dealership at all costs. I purchased a lease and traded in a car. And in the middle of the sale, my salesperson apparently left the dealership. It took me weeks to get my registration, and an entire month to get my license plates back from the trade in. This meant I could not drive my new lease for several weeks even though I was paying for it. There were plenty of things that fell through the cracks, but what was most frustrating was the total lack of concern for helping me fix the situation. No one told me that my salesperson left the company, which explains why my countless emails and texts went unanswered. But the worst part was when I reached out to the General Manager through the Contact Us link (specifically writing to the GM) he completely ghosted me. I finally, finally got an extremely helpful sales person named Fernando, who happened to pick up the phone when I called, who cared enough to resolve my situation that day. I chose this dealership because they won awards in 2024 as the best dealership, but I can promise you that I have never received a worse experience at any dealership in decades of buying and leasing cars. 5 weeks after signing my lease, I have my license plates, which means I can get the car inspected, and finally at last drive my car legally. This was after paying a $3K down payment, my initial first month, and the 2nd month lease payments. Thank you, Fernando, but the rest of the dealership was horrendous to deal with, especially the GM who couldn't give a crap. Other glitches included that the car was not on the lot on the day it was promised because no one drove it from Milford, CT in time and the license plates were finally ready on Friday and FedExed to be received Tuesday afternoon.

Poor business practices… I would avoid Stamford Hyundai. Even a shady used car dealer puts in more effort. The story: I initially reached out to Stamford Hyundai, because they had the exact used Infiniti I was looking for. I spoke with a sales person Evan numerous times over a 4 day period. I explained that I lived pretty far (1.5 hours away), and I needed as much info as possible on the car. Evan told me the car was in great shape, and had no excessive wear. The day prior to making the trip; he put me in touch with Kevin (sales manager) to negotiate a warranty in the price of the car. Kevin upsold the car, and explained how “aggressively priced” the vehicle was (being a one owner with a clean history). Basically a typical sales manager routine, and said that was the best he could do. I left the conversation by telling Kevin that I would take the trip the following day to look at the car, and potentially purchase on the spot. Fast forward to the following day… I drove out to CT (took me over 2 hours with traffic). A sales person pulls the car around for me to look at. I was beyond SHOCKED when I looked at the car. - The car looked like it was used for off-roading. There was dirt/mud on the inside and outside (interior being the most dirty). - The front bumper clips were out of place - The engine valves had a tapping sound (definitely more the others that I had already looked at prior). - There was a noticeable gash on the lower portion of the rear bumper The car wasn’t detailed or clean at all. ZERO effort!! It was so nasty, I wouldn’t even get in the car (wish I had taken pictures). I couldn’t believe that a professional car dealership didn’t bother to detail the car prior to listing. THEY EVEN HAVE A CARWASH DIRECTLY NEXT DOOR! To make matters even worse, the salesperson lied about how long they had the car. He said that the car was “just brought in a week prior, and they didn’t have a chance to clean after the shop finished with it”. Meanwhile, a previous sales person said they had that car for over three weeks. I spent 5 minutes (at most) looking at the car, hopped in my truck, and left. I was so frustrated that I didn’t even ask to speak with Kevin So to put into perspective.. - I drove slightly over 3.5 hours round trip, and spent 5 minutes looking at the vehicle. - The condition of the car was misrepresented. I want reimbursement for my gas, tolls, and time. I’m filing a better business bureau complaint. I even called Kevin on my way home, and he didn’t bother to call me back.

This was the worst car dealer experience I've had in my life and I'm in my 60's. They jerked me around about the financing and ultimately told me I needed someone to co-sign. I had a family member willing to do so, and they ran her credit (approaching 800) 3 separate times. Ultimately they jerked me around so much that I walked away, and went to Honda of Westport. There I needed no co-signer, received Tier 1 credit and was done with ZERO of the shenanigans that Stamford Hyundai put me through. What's even worse is they signed me up for an extended warrantee for a car I did not purchase, and I've been contacted numerous times by Car Shield saying I committed to an exteded warranty. This was once a very solid dealership, now it's a joke. I wouldn't tell my worst enemy to go there. Or their sister dealerships in Danbury.