Shoreline Hyundai

I leased my Hyundai Kona N-Line in 2022. It was not long past Covid and my local dealer in New London did not have what I wanted in stock. I found my car on the showroom floor at Shoreline. I was very well taken care of by several of the sales staff and financial manager at the time. I turned my car in on Saturday with very low miles (14,500). I originally was going to return it in New London out of convenience but they weren't willing to "buy" it by allowing me to avoid paying the end fees. I knew that with such low miles, there must be some equity. I went to Shoreline after speaking to Sam and Ryan offered to "buy" the car and save me the return fees. I feel that I was treated very well both times. As I was sitting waiting for my ride home, I was able to observe all of the sales staff doing their work. Everyone who walked by me made sure I was taken care of and offered assistance if I needed anything. I left a little bit sad to leave my Kona behind but Shoreline left me feeling like I wanted to thank them for such great service.

I give them 5 stars in sales and in service . I had brought my vehicle in for service and ended up getting a call from kayla before I came in telling me about the pull ahead program so i entertained the idea and went over to sales to look at a new elantra where I was met by pete. He worked with Mike canty to get me the best numbers to fit my budget and it was seemless. Give the new ownership and management a shot they are great over here now

Shoreline Hyundai sold me a 2020 Kia Telluride in March 2023. It was a big purchase for our family, and my husband and I went to see it two or three times, asking ALL the questions before deciding to go for it. It had low mileage, the size we wanted and the salesman said it was in “mint condition, no accidents reported on the carfax” Fast forward to three months later - the car has been in the shop for the better part of us owning it. The Kia specialist working on it (at another dealership) lets us know that the “major” accident our car was involved in 2020 is the reason for all of the problems. He also assesses the car at nearly 20K less than what we purchased it as a result of the accident we were lied to about. After an entire week of Shoreline Hyundai admitting no fault, we had to get our attorney involved for them to finally agree to purchase the car back for what we paid. This last month (December 2023) I have called at least a dozen times to receive a copy of the bill of sale for this vehicle, as the town I live in is sending me a tax bill for it. It took an entire month to provide this to me. I will NEVER do business here again, and implore anyone thinking about going to Shoreline Hyundai, DON’T! This is a car dealership that gives them all a bad rap. They will cheat and lie to get a sale at your expense.