115 Peat Meadow Rd
New Haven, CT 06513

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Sales: 475-382-0708

Used Cars: 475-338-4905

Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 5:00pm

Reviews of Brandfon Hyundai

Overall Rating:

3.4 (out of 5)

97% recommend this dealer

371 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Went in to finance a 2024 Tucson and found that they

Reviewed by jdgonzalez329.jgNovember 19, 2023

Went in to finance a 2024 Tucson and found that they wanted to triple dip on document fees by charging me twice as much on conveyance fees and once more on non tax fees. I asked for the contract and they wouldn't give it to me sonI could review with them line by line, charge by charge. I've done my homework on hidden fees. Max cap CT allows on conveyance fees is $415 and they wanted $895, and then wanted an extra $355 for non tax fees for title, registration and licensing. That should all be in cluded on the conveyance fee.They should be ashamed of their shady business dealings and should be shut down as a whole. Go on YouTube and learn what fees not to pay. I ended up walking out.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Joel, we're very sorry to hear about your negative experience at our dealership. Transparency is crucial to us and we will review our processes to ensure clarity. If you have further concerns, please do not hesitate to contact me directly. We value your feedback and appreciate the opportunity to improve. -Jack Ryan, (203)315-2900

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I started an oil consumption test for my SUV in September

Reviewed by Francesca. November 03, 2023

I started an oil consumption test for my SUV in September 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October so I would need to start the test again and pay for oil when I already paid to start the test and I was told that the oil would be covered from what I paid from here on out. My car is burning oil at a rate and there seems to be no structure and no one knows what they are doing. Everyone says something different and nothing was submitted to Hyundai to see if it will be covered under warranty. The customer service was absolutely TERRIBLE. The advisor just gave the excuse of “well we didn’t break your car” like if that’s the reason why I was there. No professionalism and completely disappointing to say the least. They ended up putting oil in the car but left my car in the driveway, oil spilled all over my motor and the hood was left completely open.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Francesca, we are sorry to see your negative review. Please know our goal is to provide great customer service and we take reviews like this very seriously. I would like the chance to speak with you to restore your faith in our service center. At your earliest convenience, please reach out to me directly. -Rachel Cutler, Service Manager, 203-315-2900

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

My car was towed to Brandfon on Sunday after we lost all

Reviewed by Wayne2001August 01, 2023

My car was towed to Brandfon on Sunday after we lost all power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have had no contact from Brandfon. This is our only car. I can't get a person on the phone, and I have left voicemails. Not a good way to run a service dept.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Brandfon Hyundai

If you live anywhere in Connecticut Brandfon Hyundai is here to help you find the perfect Hyundai for you. Brandfon Hyundai goes above and beyond to exceed your expectations. We want to ensure that your time and drive from home to New Haven is well worth it. We provide you with:

A wide range of vehicles to fit your needs
A friendly and professional sales staff that values your time and listens to your needs wants and desires. (check out our dealerrater.com and cars.com ratings)
Specials and prices you cannot pass up.

Let us be the ones to help you in your search of finding the perfect new or used Hyundai!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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