Brandfon Hyundai

Went in to finance a 2024 Tucson and found that they wanted to triple dip on document fees by charging me twice as much on conveyance fees and once more on non tax fees. I asked for the contract and they wouldn't give it to me sonI could review with them line by line, charge by charge. I've done my homework on hidden fees. Max cap CT allows on conveyance fees is $415 and they wanted $895, and then wanted an extra $355 for non tax fees for title, registration and licensing. That should all be in cluded on the conveyance fee.They should be ashamed of their shady business dealings and should be shut down as a whole. Go on YouTube and learn what fees not to pay. I ended up walking out.

I started an oil consumption test for my SUV in September 2023, went for the check in 1,000 miles in October 2023, and again in November. The advisor told me there was no record of me being there in October so I would need to start the test again and pay for oil when I already paid to start the test and I was told that the oil would be covered from what I paid from here on out. My car is burning oil at a rate and there seems to be no structure and no one knows what they are doing. Everyone says something different and nothing was submitted to Hyundai to see if it will be covered under warranty. The customer service was absolutely TERRIBLE. The advisor just gave the excuse of “well we didn’t break your car” like if that’s the reason why I was there. No professionalism and completely disappointing to say the least. They ended up putting oil in the car but left my car in the driveway, oil spilled all over my motor and the hood was left completely open.

My car was towed to Brandfon on Sunday after we lost all power on a drive to our sons house. The car was there sunday night and left the key in early bird box. It is now Tuesday 10:20 am and I still have had no contact from Brandfon. This is our only car. I can't get a person on the phone, and I have left voicemails. Not a good way to run a service dept.