Key Hyundai of Milford

My Salesperson, Lucy was absolutely Awesome!!!!!! She was extremely patient with a “little old lady” with a million “stupid” questions!! My car is 3 months old and, she is still taking my calls!!!!! Susan M.

Unethical Sales Practices and Unfulfilled Promises at Key Hyundai of Milford I purchased a Hyundai Tucson Hybrid from Key Hyundai of Milford on July 17th, signing the paperwork that day and picking up the vehicle on August 4th. During the deal discussion, Kyle (Sales Manager), General Manager (I think Mike) and Javier (Sales Representative) agreed to include a spare tire, 3-year maintenance package, and all-weather mats. These items were listed on the deal sheet and signed by me, with the General Manager present. However, during the finance discussion, the Finance Manager mentioned that all vehicles receive ceramic coating but failed to disclose that this would cost $1,700. He asked me to sign without explaining the charge and did not provide a copy of the agreement, stating that all documents would be given on the pickup day. On August 4th, I was informed that the sales team had been replaced Kyle and team, and the new Sales Manager was Anthony. Javier assured me that the spare tire would be provided on August 13th, and also agreed to give me a $140 check for merchandise which was also part of the deal. I signed a document with Javier and Anthony confirming this. However, the day before, Javier messaged that the check was not ready and then stopped responding. When I visited the dealership, Javier falsely claimed that everything had been provided. Anthony also insisted they owed me nothing and refused to let me speak with the General Manager. They had removed the original deal sheet that listed the agreed items. Now, neither the sales rep nor the dealership is responding to my messages. This review is my formal step to request resolution. Key Hyundai, please take responsibility and resolve this issue. Anthnoy was telling that they the car of less to me even though it was their decision to sell when I gave my offer. I don’t know how can a sales manager tell this to a customer. Even he was telling you just one customer do what ever you want to do.

I was just hit with a classic bait and switch at this dealership. I’ve seen all the messages — everything was lined up until the truth came out. And instead of owning up to their mistake, one of the sales guys couldn’t handle the conversation and stormed off like a child. What’s ironic? The guy claims to be Army — you’d think jumping out of planes might’ve taught him how to face a situation like a grown man. Bottom line: shady tactics, zero accountability. Do yourself a favor and take your business elsewhere.