Crossroads Hyundai of Loveland

Lied to me about problems with the car, then tried to get me to pay $15,000.00 to fix the car after they sold it to me. Now they are saying because I bought it as-is I’m xxxx out of luck. This dealer will do anything they can to take your money and leave you to figure it out after.

Bad Management!! Finance department is Horrible! No communication at all. They say they will call you back and nothing very bad experience I had here. I do not recommend it. This dealership doesn't care about its customers.

Horrible management!!! This dealership doesn't care about their customers. They tried to misrepresent the true state of the vehicle we purchased and apparently planned to push the hidden damage off on the warranty company at our expense! We went in on a Saturday afternoon to purchase a used car and while we loved the car, we wanted it inspected before purchasing it. Our mechanic was closed and we needed the car by Monday so we assumed their service department would do a good inspection. On Monday they said the inspection was done and that it came back good. The salesperson seemed trustworthy so we went to sign the paperwork. The finance guy was extremely rude and pushy in trying to get us to purchase a warranty that would more than double our monthly payments and cost us an extra $16,680 for a $9,800 vehicle. We almost walked out we were so upset with the harassment! The next day our son began driving the car to Denver every day for a work project and noticed the car shaking at speeds over 70. Thinking it was just a tire out of balance, I told him to take back roads at slower speeds until I had time to get it into the tire shop. The tire shop which is my regular mechanic, told me the problem was that the front lower control arm bushings were broken and wallowed out and the rear lateral arm bushings were also broken as well as the rear lower control arm bushing, plus front and rear struts were leaking - $4,400 estimate. He said there is no way that this car had been properly inspected as this damage was obviously going on for some time. Over the next several weeks I left messages for the managers and never got a return call. My sales rep relayed a messages saying I could trade in the car for a newer one but had no further details other than she had asked her manager to call me. That never happened. Finally, after several attempts I got through to the sales manager and he was surprised when I told him the sales rep said they would trade in the vehicle. I said I would be happy for them to just repair it but was open to considering a trade in. He then said the owner was "unwilling to lose any money on this vehicle". He asked me to email him the estimate and inspection report from my mechanic and he would discuss it with the GM. I emailed and waited a week. I sent an email telling that I would like the vehicle repaired or for them to just unwind the deal and give me my money back. I never got a reply or phone call. After a week I called again, was told both the sales manager and GM were busy and they would call me right back - they never did. While the car was purchased "AS IS" they told me the inspection report came back good - THAT IS BLATANT MISREPRESENTATION. They were apparently trying to push the overpriced warranty on me and then have the warranty company cover the damage they had already found and not disclosed to me which is probably why they didn't give me the inspection report. I would have been reasonable with them had they even offered to repair only the control arms/bushings, but they showed no interest in trying to resolve this at all. They don't want to lose money but they have no problem if their customers do lose money! I can almost hear them laughing and saying "Sucker!!".