Keyes Hyundai

They sold a car that was in an accident, which does not have Bluetooth, the manager showed me Carfax with the words it is clean according to Carfax, I did not immediately notice that the color of the right rear door was of a different color. I will avoid this place.

I sat in that dealership for five hours trying to purchase the ioniq 5. I liked the idea of tax incentives and I had a subaru outback to trade in. The salesperson Siuzanna offered me $10k for the Subaru. Fine, it had a lot of mileage. When I finally left with the Ioniq 5, I realized I never received a contract. I called and they said they gave me a USB (did not). It sounds crazy but this went on for months until they finally emailed me the contract. The trade in price for the Subaru? $5k. My fault for not reading the contract closely enough, but extremely poor practice cutting my trade in by half.

Made an appointment, showed up really early and was able to drop off. Explained at the time that they could have it as long as needed, one day or one week, I didn’t care, just give me a call when it’s done. There were three issues I was having them look at: sunroof wouldn’t work, possible parasitic draw on battery, and the TPMS is showing a warning light, most likely need to change or repair one or more sensors. They said there was a $195 diagnostic fee per complaint (car is out of warranty). Ok, I signed the paperwork and left. Isaiah Figueroa, the service advisor, called me back later in the afternoon and that’s when I found out that the diagnostic fee doesn’t get waived if I choose to repair the vehicle. Obviously, this would have been a red flag and I would’ve left immediately had I known. The service coordinator was unprofessional and rude, talking over me as I was asking questions or making statements Isaiah said they needed to “reset” the sunroof (additional $195 - makes no sense, it’s a switch. Either it works or it doesn’t), the TPMS needed three new sensors (3 @ $260 each) and the battery was bad (replace for $350+ ; literally a brand new battery, 5 weeks old) and there was no parasitic draw (then how did it drain in 5 weeks?) Obviously, these guys have no clue what they’re talking about. I asked them to fix the TPMS and sunroof, leave the battery alone. Total cost quoted: $1560 I asked when it would complete, and Isaiah said it would be same day, 5:00pm. I explained that I couldn’t get it that night, but I’d come by in the next morning and get it. When I arrived at 10:30am the next morning, the car wasn’t ready. Isaiah said they needed “another hour or so for the TPMS to reset.” No call. No email. No text. That I was livid was an understatement. Not only are they going to steal $585 from me for “diagnostics” but then the car isn’t ready when they said it would be?!?! To further antagonize me, Isaiah wanted me to sign the paperwork on the repair. Why would I sign a paper saying the repair was done when I haven’t inspected the vehicle to see if the repairs have been completed?! I didn’t sign the paperwork, I told Isaiah to have it ready at noon and I would be back. When I got back, the car still wasn’t ready. I had to wait an additional 30 min for the car to be “test driven.” One of the diagnostic fees was waved (Isaiah made it sound like they were doing me a favor) and the final bill was $1387. Absolute crooks. Side note: After I left the dealership, I stopped at an auto parts store to have the battery/charging system checked. That’s when I noticed the hood was open. They didn’t even close the hood. There were no issues with the battery or the alternator which means Isaiah and Keyes Service tried to get me to pay for something I didn’t need. Keyes Hyundai is shady AF, have no idea what the they’re talking about, and will STEAL your money if you’re not careful. BEWARE.