See all dealerships near Van Nuys, CA that carry Hyundai
Overall Rating:
1.4 (out of 5)
73% recommend this dealer
74 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Crooked as a roaches hind leg.
Crooked as a roaches hind leg. Even with your own financing they will run your credit without express consent. If you have your own financing never give them your SSN no matter what lie they tell you to get it. They suck. Go to Carvana. Everything is out in the open.
Dealer Response
Thank you for bringing this to our attention. We’re sorry to hear about your experience, Keyes. Your feedback is important, and we take these concerns seriously. We strive for transparency and would like to improve. At your earliest convenience, please contact Sean Evans, General Manager, at seanevans@lithia.com to discuss this further.
Maximum rating = 5
I will never do business with Keyes Hyundai ever again.
I will never do business with Keyes Hyundai ever again. I leased my second vehicle from them in December 2024 and the experience has been terrible. I turned in my lease a few months early to lease an Ionic 5 and we agreed that I would pay off the remaining months left on the lease but they would waive the mileage overage (about $300). Cut to four months later and I have Hyundai Finance coming after me about the $300. I called our salesman Shakespeare and he refused to honor the deal I made with him. The manager who was working there apparently no longer is there and so he couldn’t “confirm.” I left two messages for the current GM of the dealership to call me back after Shakespeare refused to honor the deal he made and was ghosted. In short, they don’t honor the deals they make and don’t even call back. This place sucks and I’ll never return. Stay away.
Dealer Response
Hubert, thank you for sharing your experience with us. We are truly sorry to hear that your recent lease transaction was disappointing. While we strive to honor agreements and provide excellent customer service, misunderstandings can sometimes occur. We apologize for any lack of communication and are committed to addressing these issues to improve our service. Please reach out to Sean Evans, our General Manager, at seanevans@lithia.com so we can discuss your concerns and work towards a resolution. We appreciate your patience and hope to regain your trust.
Maximum rating = 5
Purchased a 2022 Hyundai Tuscon 4 months ago (all cash)
Purchased a 2022 Hyundai Tuscon 4 months ago (all cash) and they have STILL not sent me the pink slip!! Multiple messages left with no return call, and all calls go in an endless circle. Other than salespeople, no one can answer their phone... Needless to say, their customer service is horrific after the purchase. BEWARE!
Dealer Response
Thank you for bringing this to our attention, and we sincerely apologize for the frustration this has caused. This is not the level of service we aim to provide. We want to resolve this for you as quickly as possible. Please reach out to our General Manager, Sean Evans, at seanevans@lithia.com, so we can address your concerns directly. Thank you for your patience, and we are committed to making this right.
Maximum rating = 5
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