Parkway Hyundai

I don’t blame my service workers! My car has been in the shop MULTIPLE times for an engine misfire! I’m still under warranty, yet paid $140 for new spark plugs! I’m contacting an attorney for the Lemon Law! 2017 Hyundai Elantra 44k miles

First off, I will say that we are partially responsible for trusting them and not reading small print etc. The finance team lied to us about many things and when we asked if we could have a solution they stalled and belittled me, and after about 40 or more emails, phone calls, and texts, I took matters into my own hands and called the main Hyundai Finance number and got the lease buyout amount, secured a loan from my bank and it's finally fixed. No customer should have to email anyone over 40 times and still not get a solution. The last thing I heard from them last week was that I wasn't allowed to buy out the lease, the warranty would be taken away if I did this and I had to use them-- Basically, we TRUSTED them. We asked them point-blank questions that they lied about. We should have looked closer but we were in there for 8 hours with no food or water or anything so we were exhausted and just wanted it done. Our bad. When we got home and started going through all the paperwork we realized they put the car in my husband's name instead of mine. We didn't want that. I even texted the salesperson that night to get a "your credit is bad so we had to" which is a lie. We thought and were told that my hubby was only co-signing to get a better rate and we got the worst rate under the sun. I emailed them two days later (it was a weekend) and they just said that my credit was horrible (a lie) so they had to and I was stuck. I wrote a review that was autogenerated stating that financing screwed us---and then a CS rep called me but never did anything to resolve it. They also refused to show us the sticker and we ended up buying a car that was $12,000 more than we wanted to spend. They low-balled my old car's trade-in value when Subaru offered $1000 more, but again, we were tired so we let it go. That said, they also LIED and said there wasn't a lower model for over 500 miles--a lie, we found out later. They lied about availability to get the model I wanted (for $12,000 less) They lied about the warranty. They lied about the service that comes with leases (but Hyundai emailed me and so I learned about the dealer's lies) They lied about the lease terms They lied about my credit They belittled and bullied me for no reason over and over They refused to solve this DAYS BEFORE The paperwork went in They left all the plastic all over the car, there was a box of crap in the trunk, they basically sold us a car fresh off the boat without checking anything. I also had to email them over and over and it took almost two weeks to get them to mail the pay off of like $800 to my old car. They were sitting on it and meanwhile I got a late payment charge and my old financing company took care of it when I explained what was going on. If I hadn't followed up, I never would have known they didn't pay it off. As well, we NEVER got anything about how to make payments from Hyundai. I kept emailing them and asking and they gave me the run-around, and or ignored it. I had no idea that I even had a payment due. I found out all this information from the KONA forum---not the dealer. They also didn't give us any information regarding THEFT PATROL or BLUE LINK and again, I had to do all the research. I'm still learning things about my car that I had no idea about because they didn't tell me. When I told them that I had financing through my bank so I knew that I could, they laughed and said "no one would ever give you financing" which is a lie as I did just take out a loan to buy the lease out. SIGH They have been HORRIBLE to us. They have continually lied and or the salesperson kept calling me instead of replying to emails asking how to buy out the lease to get it into my name. I've been asking them this since March 1st with no resolve. Just lies, more lies, and belittling and bullying by them.

Had a great experience at Parkway Hyundai. Great lease. Great car. Finance process was a breeze. Eddie Johnson was a pleasure to work with. Love my new Santa Fe.