Westlake Hyundai in Thousand Oaks including address, phone, dealer reviews, directions, a map, inventory and more

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3610 Thousand Oaks Blvd
Thousand Oaks, CA 91362

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Sales: 805-552-5967

Used Cars: 805-515-3087

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Westlake Hyundai

Overall Rating:

2.7 (out of 5)

43% recommend this dealer

7 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Price Gougers in this current market

Reviewed by John S. from Ventura, CAMarch 29, 2022

Cars are marked up beyond belief, go to any dealer that will honor MSRP. The dealers that are marking cars over 10k in this market are showing their true colors and losing customers for good once this bubble pops.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

They just want your money (the more the better).

Reviewed by James from Palmdale, CADecember 04, 2021

I started a deal on a 2022 Palisade online via the Westlake Hyundai website. They had it listed for 44240. After completing my credit app and trade value. I received a call about coming in to have my trade fully appraised. They also informed me of a 5k mark up over MSRP. I said thank you very much for the heads up but I think we will keep looking. After the call I received another call from the sales Manager. She mentioned they would be willing to work with me on the deal if I were to come in to the dealer. It was a little over an hour drive so I asked if they would be willing to adjust the pricing and she said they will work with me. The next morning my wife and I started our trip down to the deal. About half way down I received a call from the sales team just confirming we were still coming. I said we were and he mentioned there was another appointment right when they opened. I assumed I was first in line still because I had everything completed the night before. Needless to say once we arrive they went through the motions of valuing my trade, they offered me 3k less then their website had rated me the night before. They didn't do anything on the mark up and basically told me that because the other person was going to pay the mark up with a service contract that they were not going to work with me on pricing. In short, their pricing on their website is completely deceptive. They won't honor their word and work with you. They go for who ever they can get the most money out of and have no respect for your time. The fact they called me back the night before and convinced me to come in to see if we could make a deal but didn't honor that is a testament to their character. STAY AWAY, there are plenty of other dealers who will honor MSRP even in our current market.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 3

Customer Service 4

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I been in the market for a new Phantom or Cullinan for...

Reviewed by B530eFebruary 23, 2021

I been in the market for a new Phantom or Cullinan for the past year now. During my time quarantining, I hit the configurator for a couple hours a day almost to find that perfect Bespoke car. Once I narrowed It down, I decided to give O’Gara Rolls Royce Westlake another go. In the past, I had an issue with the Rolls Royce manager due to his asinine and offensive attitude towards anyone who doesn’t walk in and throw their money on the table. Well, I see some habits are the norm. Initially when I pulled up to the dealer, I immediately noticed the abnormal amount of Genesis and Alfa Romeo’s in front of the dealer with a couple Rolls Royce dotted in. I felt as if I pulled into a Car Pros Kia dealer. Upon walking inside, there were three Rolls Royce models on the floor, one of which was sold. The showroom was sparce and unwelcoming and so was the staff. I remember this dealer and others I’ve purchased from resembling museums and the cars are the art. Clearly there’s a disconnect between what Rolls Royce sells as a brand and what this dealer thinks the customer should have. Nevertheless, I sat down with my favorite person and began commissioning my dream car. After approximately two hours, I had a visual of what my potential car would be. It was later in the day, so I decided to have the other car built the following day. I left excited knowing one of my commissions would come true. My only issue was Cullinan or Phantom. I actually own a 2018 Phantom and know it in and out. The Cullinan is new to me, so I wanted to test drive it. Spend a few minutes behind the wheel to solidify in my mind which car Is perfect for me. I was immediately hit with a “No, Absolutely Not”. I instantly felt “Here we go again” and was immediately discouraged. I understand you can’t go piling miles on these types of vehicles however I wasn’t asking for a mad dash down the freeway or anything unreasonable. I just wanted to go around the block. When spending 400k plus on a car, you want to make sure it’s perfect for you. Especially if that test drive is the deciding factor between which car you commission. I also don’t like being treated as if I’m an inconvenience. The manager should be able to differentiate between who’s window shopping and who’s ready to slap down a deposit and order their dream car. I’m not asking for O’Gara to roll out the red carpet for me, however you aren’t just buying a car. You’re building a relationship and expecting an experience that once again, this dealer fell short of. Walking into this dealer, there’s an extreme bias among the staff that translates to the customer and towards the type of customer they cater to. Not only do I no longer feel welcome, the idea of ordering that dream car feels like a pipe dream vs. a reality. Way to go O’Gara. It seems the managers, including the general manager is clueless about highline vehicles and their customers. This experience is all too common and is unfortunate because Rolls Royce is a brand that inspires creativity, individuality and is the pinnacle. The people put in place representing that have picked the wrong career path. SIDEBAR: My salesperson is one of the best in the industry. She has a way of making you feel like family vs. another business transaction. She should definitely be in a position to coach the rest of the staff on simple customer service for starters.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Westlake Hyundai

From before you even walk into our showroom to long after you drive home all of our customers here at Westlake Hyundai are customers for life. Being car-owners ourselves it's only fitting that we'd provide our drivers with the kind of courtesy service and respect that we would expect.

The service never stops once you visit us here at Westlake Hyundai. There's never been a better time to drop on by at our dealership here in 3610 E Thousand Oaks Blvd Westlake Village proudly serving drivers from Oxnard Simi Valley Calabasas Camarillo and Westlake Village. We're very much looking forward to it.

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