Hanlees Hilltop Hyundai

The person who sold me the car was pleasant and friendly, but the details of the deal kept changing. I tried to get the details written down but they seemed to speed through the process so you are never quite certain what the final deal will be. I thought I would have a chance to see all the details when I spoke to the finance guy, but the finance guy was terrible. He kept trying to rush me through the paperwork because it was close to closing time. I asked to see the complete deal before signing, and he said I would later. He kept making me initial things. At some point he said it was all done and I had signed everything without ever clearly showing me the specifics of the deal. He also kept trashing the dealership saying he had worked at a very high end dealership before this one. When I was ready to pick up my car the sales guy said they could not have it detailed that day and I would have to return two days later. He also told me not to fill out this survey because they get points or something along those lines. He said they would do the survey themselves. I showed up two days later at the time they had told me. The person at the dealership had no idea who had sold me the car. They combine dealerships under one roof and have no idea who the people at other dealerships are. I texted the sales guy, who said I would have to wait three or more hours because the service department was very busy. They said I could leave the car and return the following day to pick it up, but they didn't offer a loaner car. I had to go a third time and still wait over an hour for my car to be detailed. The interior (white leatherette) was full of fingerprints and smudges, so I had to clean it myself at home. After the purchase, I called once because the salesperson had said he would show me how to set up the app and some of the features (and this car has a zillion features!) but the people who answered the phone didn't even know who the salesperson was. I've been calling for months to try to get an appointment for the service and they never pick up or return calls. In sum, this experience confirmed all the stereotypes about car salesmen (and they were all men). They are shady, wily, loose with the truth, and in this case, patronizing to a female customer. There is a Hyundai dealership in Vallejo, not far. Ask for a female salesperson. They xx less and if you are a woman, they will hopefully treat you with less condescension. Avoid this dealership!

Really poor experience . They won’t honor the Hyundai deal specials and tried to get away with hundreds of dollars more a month on a lease deal . When I questioned them , their manager Joel sent me a fine print which made no sense . After that , he accused me of not reading terms and started getting aggressive with CAPS text messages. Any dealership that treats potential customers so badly just because they dared to ask a logical question should not be given hard earned money .

Decent for service but unreliable for anything else. A few months ago they told me they’d have a part within a week and I haven’t been able to reach them since.