Capitol Hyundai

Here's the body of my BBB complaint I filed: I brought my Hyundai Kona EV in for service on Thursday October 19th, 2023. An appointment I scheduled for a recall repair online. Upon arrival, I was told that "I should have called them to get an appointment before 11" and that my car would have to be there overnight. They did not warn me about this, they had contact info for me. Having not made plans, I requested a rental car which they didn't want to do at first, but relented. Multiple days went by without any contact, despite me calling and emailing the service manager. I've left 4 VMs and 2 emails for the service manager at this point, I finally get a call back saying to pick up the vehicle. I arrive, and the service advisor (Ken) hands me the paperwork and the key (no walkaround inspection) and I drive off. I arrive home and find that they've damaged my front license plate frame and plate! I tried calling other phone numbers I've found on their paperwork and they ROUTE TO SCAM LINES, they aren't even correct phone numbers on their paperwork!! This service center is a disaster and should not be allowed to provide service if they cannot meet basic expectations of communication and quality handling of my vehicle.

Capitol Hyundai used to be a respected dealer but now they are even worse than the average Stealership. FIrst they said the had my configuration in stock and I was stopping by to get it. Then, miraculously, the car is gone but the sleazy salesperson says "no worries" we have your configuration at another dealer and I am picking it up for you but was not sure if he will get it the same day. Towards the end of the day he says it will have to be Tomorrow and I will call you what time to come in and sign the paperwork. Next day I exchange texts and ask what is the status and what time to come in. He then says we are awaiting approval from the other stealership and did not get it yet although the day before he said they already have it. Mind you he said repeatedly they can get any car because they have excellent relationships with them. After I keep nagging him he calls me on Tuesday afternoon saying that they did not get the approval yet because the other dealers are not responsive like they are (yah, Sure). On Wednesday, I am contacting him again and now he says they cannot get it till the weekend. I said how do you know that? Again he says it is 100% guaranteed. On Wednesday I am contacting him to check status and offered to buy it and go myself to pick it up. He said that is not possible. So I said, OK, then let me come in and buy it and I will pick it up when it arrives. Again that is "not possible" even though another DGDG dealership does that and the own both dealerships. His response to this was "each dealership has their own rules even if both are DGDG. Turns out that liar was taking two days off and that is why he delayed me to the weekend. When I heard that I told him why not have someone else handle this. Finally he puts me through to Ayar. I rehashed the deal we had negotiated and with the classic bait and switch, he tries to increase the price by $770. I said that is not what we agreed to, and basically his attitude was "take it or leave it" . Anyway, this level of utter contempt towards the customers is precisely why car salespeople have a reputation that is used as example of sleaze. The two i dealt with at Capitol Hyundai are the poster child of why that reputation exists. Mind you I have in the past purchased 5 vehicles from DGDG dealership and this was going to be my 6th, but after this experience, I am shopping elsewhere. I also recommended them to many people so I am sure I influenced over a dozen purchases over the years. Going forward my recommendation is to avoid this stealership and they lost me as a customer forever. I am even contemplating contacting Hyundai headquarters to file a complaint.

Capitol Hyundai used to be a respected dealer but now they are even worse than the average Stealership. FIrst they said the had my configuration in stock and I was stopping by to get it. Then, miraculously, the car is gone but the sleazy salesperson says "no worries" we have your configuration at another dealer and I am picking it up for you but was not sure if he will get it the same day. Towards the end of the day he says it will have to be Tomorrow and I will call you what time to come in and sign the paperwork. Next day I exchange texts and ask what is the status and what time to come in. He then says we are awaiting approval from the other stealership and did not get it yet although the day before he said they already have it. Mind you he said repeatedly they can get any car because they have excellent relationships with them. After I keep nagging him he calls me on Tuesday afternoon saying that they did not get the approval yet because the other dealers are not responsive like they are (yah, Sure). On Wednesday, I am contacting him again and now he says they cannot get it till the weekend. I said how do you know that? Again he says it is 100% guaranteed. On Wednesday I am contacting him to check status and offered to buy it and go myself to pick it up. He said that is not possible. So I said, OK, then let me come in and buy it and I will pick it up when it arrives. Again that is "not possible" even though another DGDG dealership does that and the own both dealerships. His response to this was "each dealership has their own rules even if both are DGDG. Turns out that liar was taking two days off and that is why he delayed me to the weekend. When I heard that I told him why not have someone else handle this. Finally he puts me through to Ayar. I rehashed the deal we had negotiated and with the classic bait and switch, he tries to increase the price by $770. I said that is not what we agreed to, and basically his attitude was "take it or leave it" . Anyway, this level of utter contempt towards the customers is precisely why car salespeople have a reputation that is used as example of sleaze. The two i dealt with at Capitol Hyundai are the poster child of why that reputation exists. Mind you I have in the past purchased 5 vehicles from DGDG dealership and this was going to be my 6th, but after this experience, I am shopping elsewhere. I also recommended them to many people so I am sure I influenced over a dozen purchases over the years. Going forward my recommendation is to avoid this stealership and they lost me as a customer forever. I am even contemplating contacting Hyundai headquarters to file a complaint.