Frank Hyundai in National City including address, phone, dealer reviews, directions, a map, inventory and more

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3150 National City Blvd
National City, CA 91950

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Hours Toggle

Sales Department

Sun 9:00am – 8:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Frank Hyundai

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

100 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Disappointed

Reviewed by Unhappy client from San Diego , CAMarch 12, 2021

They are only nice and helpful before you sign the deal. We got awful treatment after we paid for the car. Suddenly they were very angry and rude talking to us, including hanging up the phone on us. Had to drive there several more times to get the second key for the car that they lost, bring additional documents they forgot to ask for the first time, and all the times being treated like crap. Would not go there again no matter the deals they are offering.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

2.5 (out of 5)

Lies on services sold

Reviewed by Thomas R Ruiz from San Diego, CA moved to Worcester, MASeptember 11, 2020

Purchased a plan with frank hyundai to supposedly cover all maintenance, paint chips, small scratches, interior dirt unable to be removed, etc. Paid about 38k so 10k on top of the 28k the ultimate Ioniq cost and they said the plan covered accross the country, which it doesn't, then they said the plan didn't cover what they said it did and now I cant get a copy of the warranty information they were suppose to give me in a week when the financing check cleared... Lies

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 3

Quality of Repair 4

Maximum rating = 5

2.0 (out of 5)

POOR SALESMEN

Reviewed by BPS from SAN DIEGO, CAAugust 15, 2020

I came into Frank Hyundai dealership looking to either buy a Hyundai or Honda. I was pleasantly impressed with Hyundai, not so with Frank Hyundai. I knew much more about the car than the salesman. HE admitted that he had only worked there for two months, so did not know everything about the car - but he wasn't even close knowing the HP of the Santa Fe (around 300 he stated). Many answers were this far off, or simply vague, but to give him some credit he did get some of the details correct. None of my questions were difficult (all information is on the website) so he should know everything on the website on every car in two months! Come on! I also brought in a voucher to get a $25 gift card for test driving a car. That was not the reason I actually came in.... But the salesman could not deliver. He had me text a number, and they would send me the card. Then when that did not work, he asked me to call one of their offices, no one returned my call. I followed up with him and he said he would get back to me. Never did. Today he checked in to ask where I was with my purchasing process - and now can't remember any details of the gift card. Of course not, he can't remember details about the cars - how can he possible remember who I am (from a month ago) nor details about my visit.... Well, perhaps enough to say 'I had fun on our test drive". After not recalling my details on the gift card, he invited me to call Traci and she would take care of the card. Well, if he can't take care of this issue, how can I every trust Frank Hyundai to take care of me and my car in the future?

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Frank Hyundai

Recognized as San Diego County's #1 Volume Sales Leader by Hyundai Motor Co. we are California's Longest Standing Dealership providing excellent service since 1986! Being Family Owned and Operated our team specializes in offering the best vehicles to suit your transportation needs while saving you valuable time and money. We make doing car deals easy! It's a 3 step process: 1. Provide you all of the information you need 2. Help you find the vehicle you will love 3. Do these things in a timely professional manner.

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