Hyundai of Gilroy

I recently had my Hyundai Azera serviced at Hyundai of Gilroy, and I couldn’t be more impressed with the outstanding service provided by Ernie Garcia. From start to finish, Ernie was professional, communicative, and genuinely committed to making the experience smooth and stress-free. He kept me consistently updated on the status of my vehicle, which gave me peace of mind throughout the process. Ernie also arranged a loaner car for me, making it incredibly convenient to go about my day while my Azera was being serviced. When I returned to pick up my car, I was pleasantly surprised to find it washed and cleaned—an unexpected touch that truly elevated the experience. Ernie’s attention to detail and customer-first approach make him a standout Service Advisor. If you’re looking for someone who treats your car (and your time) with respect and care, Ernie is your guy. Highly recommend!

I had to do the pursuing and follow up. When I finally got through I couldn't get many answers to my questions. I understood they needed to play hardball. But the vehicle is still available and they've lowered the price. I decided to go with a different dealership that offered a better value and was much easier to deal with.

My experience with Hyundai Gilroy Service department was exceptional from start to finish. Ernesto Garcia was responsive, professional, and went above and beyond to resolve my issue quickly. He truly exceeded my expectations!