Worst dealership ever
Reviewed by Javier Estrada
in San Diego
September 15, 2020
Javier Estrada is the worst salesman there is. Confirmed an appointment with me only for me to drive 2 hours and supposedly he wasn’t in that day. Then when I told them the car I was there for it supposedly sold the day before. Why would you confirm an appointment if that’s the case? Wasted my time. Had to take the day off from work for this they should have to pay me back for my wasted time and wasted gas. What a bunch of xxxxxxxx. This dealership is the only thing worse than Westbrook’s jump shot.
Stop and Don't Get Here!!!
Reviewed by Genevieve
in Carson CA
September 13, 2020
If you’re planning to get from this Hyundai Garden Grove dealership, stop and read this review!!!
I got the car (2017 Hybrid Ford Fusion) on August 15, 2020. The car had a check engine light 12 days after! I was in the middle of I-22 when the scary red triangular warning “Stop Safely Now” appeared and the speed dropped to 40 miles per hour. In the middle of the freeway! Took the car back to them, all they said is “it happens, the car is a used one” and they advised us to take the car to Ford since it is still covered by a warranty. I got the car back one week after (September 3) and drove it again. But then it broke down again 8 days after!! The same warning came out but this time it was so much scarier – on the I-5; it happened at 10:30 pm and I was 50 miles away from home! Cops came to protect me from a possible sideswipe as I was on the breakdown lane, placed reflectorized triangles and stayed with me until Triple A arrived to tow the car and my boyfriend came to pick me up. The day after, I tried to communicate this to Hyundai Garden Grove, and all I heard from Sales Manager Robert (they won’t give me the last name) was “well, you bought the car as is.” I HAVE NOT EVEN MADE MY FIRST PAYMENT YET. He said he was not even apologetic. Yes, I was a bit emotional (I was crying, all things considered), but if I heard the word sorry I might have been pacified.
I talked to a Consumer Rights / Lemon Law Firm and they said we can file a case. It could be a long, strenuous one, but we can. I just need to get the name of the person I talked to. I called again, talked to a Javier and he would not give me Robert’s last name, and just calmly told me to let my lawyer talk to theirs. That was when I figured that these guys are so used to a lawsuit. I checked their reviews and saw that they do have hundreds of bad reviews.
Even the sales process was horrendously stressful with these people. After we looked at the car the first time and gave them our offer, they texted us to come back because they agreed to the amount. When we got there, they tried all kinds of schemes to get you to pay more…up until the signing of the contract (which happened almost 4 hours after we arrived), they continuously attempted to put all kinds of add-ons.
I do understand the process, though, because I guess that is part of car sales training – do everything you can to squeeze more from your customer. I can understand that. But to sell a car that would break down within days of the actual sale and not be sympathetic to your customer’s cause is INEXCUSABLE, INHUMAN, IMMORAL and a downright insult to U.S. BUSINESS ETHICS, HYUNDAI business ethics, HYUNDAI MOTOR FINANCE business ethics, RUSSELL WESTBROOK business ethics.
So please do not even think about dealing with these people.
Love sales rep Jose!!
Reviewed by wendee busch
in Los Angeles county
November 19, 2017
I was looking for a used car, saw the one I wanted at their Anaheim location. Went there only to receive the worst service. Walked out in the middle of negotiations because the car had a dent and they would not fix. Called this dealer and spoke with Jose. Told him to examine car and call me back. He got back to me in 5 mins. Car was beautiful!! Fleet manager said to me do you know how rare this car is and I told him yes. This car is fully loaded and in perfect condition. So happy I left their Anaheim store and went to Garden Grove!!!
