Russell Westbrook Hyundai of Garden Grove in Garden Grove including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

9898 Trask Ave
Garden Grove, CA 92844

Get Directions
Visit Dealer Website

Sales: 714-786-8146

Used Cars: 714-786-6358

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun 10:00am – 4:00pm
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Russell Westbrook Hyundai of Garden Grove

Overall Rating:

3.6 (out of 5)

67% recommend this dealer

86 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I agree most of the comments and experiences

Reviewed by Customer from Garden Grove, CASeptember 07, 2021

Yes I agreed with most of the comments and experiences Not recommend this dealer. Be careful. wasting lots of time and will end up with unpleasant feeing. This dealer is not recommended

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

I am sorry to read this feedback, as we want the most for our guests. It is our goal to deliver a seamless and professional experience, and it is concerning to hear that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to assist with your situation. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Ken Smirz - General Manager - (714) 243-8396

Overall Facilities 3

Customer Service 1

Buying Process 2

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

Not Helpful - customer under warranty

Reviewed by V H from Westminster, CASeptember 04, 2021

0 Star - Steering wheel made noise on an Elentra 2013 - Chris the adviser without checking said would take 3 hrs to diagnose- he said could be coupling issue and there would be a $225 for the diagnostic- the car has only 48k miles - I asked if it’d be under warranty - he said he doesn’t know but if it’s not I would be charged for diagnostic fee. Don’t bother try to call the general manager Ken Smirz as listed- the call got transferred and no one picked up ;-((( I guessed aa previous bad reviews were true!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

I'm very sorry to hear about your disappointing experience. We want to provide our guests with informative service and we should have looked into your question further. I understand that we let you down, but I can assure you that we will address this situation promptly. Thank you for reaching out.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.3 (out of 5)

very unhelpful

Reviewed by Flo Butler from Garden Grove, CAJune 04, 2021

I own a 2016 genesis coupe. A few weeks ago i noticed the paint was peeling. i took it in yesterday was told by the service manager that it was not covered by my extended warranty. He was dismissive, arrogant and borderline rude. Could it have been because i am and older woman and white? I paid $40,000 for this car and expect at least some courtesy.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Flo - This doesn't sound like the friendly service we pride ourselves on here, and I would certainly like to speak with you directly about what happened during your visit. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Ken Smirz - General Manager - (714) 243-8396

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Russell Westbrook Hyundai of Garden Grove

At Russell Westbrook Hyundai of Garden Grove we can take care of all your Hyundai needs. Whether you're searching for a new car or you need a trusted technician to help keep your care in great shape you can count on us. We have an extensive inventory of new and used cars available as well as excellent financing and auto maintenance services so you can get everything you need right here at our dealership.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top