Garden Grove Hyundai

Bait and switch; didn't honor online advertised price of used car. Online advertised price for a used car was just shy of $30k. Once arrived I saw price advertised on the lot included several add-ons on top of the online advertised price. I stated that I will not pay for any add-ons and mentioned it's ok if they can't do that. Sales associate mentioned that they would honor the internet pricing, and take off the add-ons. I did the test drive, and was surprised that the out of the door price after the test drive was $38k, the sales associate stated that his manager won't allow the car to be sold without add-ons. In my view deceptive sales tactics. After complaining the sales associate quoted $34.5k, still with fees or add-ons (their break-out didn't explain this). Went to a another dealer that quoted the same model car with <10% for tax and fees (which I would expect). I would think it is in the interest of Hyundai that their dealers have transparent pricing, this way of doing business affects their brand perception.

I visited Hyundai of Garden Grove today with the intent to purchase a used Ford Ranger that was clearly advertised online at $36,000. Once I arrived, however, I quickly realized this was a textbook bait-and-switch. The dealership attempted to tack on over $7,000 worth of “aftermarket parts” that were already installed on the car. What should have been a $40,000 out-the-door price (with taxes and fees) was inflated to over $48,000 for a three-year-old vehicle. While I understand dealerships need to make a profit, marketing a car at one price to get customers in the door and then inflating it with hidden costs is deceptive and unethical. Even if the fine print tries to justify it, it’s not honest business practice. Customers should never feel blindsided with thousands of dollars in surprise charges—especially for items they didn’t ask for. Because of this, I walked away and will take my business elsewhere. Hyundai of Garden Grove lost a serious buyer today due to misleading practices, and I strongly encourage others to be cautious before wasting their time.

Took delivery on new '25 Ioniq 5 on M, 8/11 at GGH. (will cover that separately). Same day, took delivery of another '25 Ioniq 5 at Huntington Beach. As soon as I got on the 22 to 405 fway, noticed steering wheel not centered. Off by 1/2 clock hour. Sent an immediate message to my sales person & said he would make service appt. Next morning when he got in- he messaged me and asked if I could make it to service at 10AM (it was 915 and I live 24 miles away). I arrived at 1010. Scott Lee was my service advisor. Nice person. He looked at the notes and I explained what I noted on the delivery drive home. Was given time frame ~ 2-3 hours- made myself comfortable in the dealership. Missed called from an unknown 714 #, but no message ~ 2 hours later. Used service text thread that was sent at drop off, but no response. Walked over to service & Scott was very busy. He said car was aligned and handed me a print out w/ pre (very out of whack) & post- said it no longer pulls- should be good to go. Front end on was still in yellow and caster in the red which made me a little uneasy. I’ve never had post alignment where it wasn’t all green. On the bottom in red "One or more values are not within specification. Tire wear, handling and safety problems may result.” Reluctantly took car & drove home. Steering wheel was centered on fway. Passed by my local Hyundai dealer (South Bay) & decided to pull into service and ask their opinion. First question- was this car in an accident? No- just took delivery yesterday and came from selling dealer service. “For brand new car- it should all be green and since GG did the alignment- Hyundai only covers 1 warranty alignment in 1st 12 months- they claimed it already- and I would have to charge you $150. You should take it back to GG and have them make it right.” Back to other Ioniq 5 from sister store- had the similar issue- driven onto freeway and steering wheel not centered- less than GG one. Sales there asked me to make service appt. Made one online and headed straight back to HB service. Alignment was good, but steering wheel was so slight and only 30 miles on odometer so they said to just watch the alignment (same 1x in 12 months warranty covered one if needed). I shared what happened with the GG car and he gave me Hyundai Customer Care number and recommended creating case in case of any pushback on re-doing alignment- he agreed new car should all be green. So I reached out GG service via service text thread. No response. Tried to call. Unable to reach live person. Messaged sales person- but that’s not his job. Booked online new service appt for Tues, Aug 19. Hyundai Customer Case created. T, 9/19, when I went to drop off car- there was a little push back since it “doesn’t pull anymore”. But after discussing my concerns about irregular tire wear and not in the green, when I mentioned that a case was created- documentation seemed to get a little tighter and said that this would not be something I could wait for since they would need the car longer and to go over with service director. No loaners available. No ride share service would be available since I live more than 10 miles out. Since I was now stuck- Scott said that he would as a courtesy give me a 1 way Lyft home. I asked if he could ask the service manager since this was an issue since delivery and a 2nd trip. Denied. At 315p, I received a text message (and VM) that car was ready for pick up. I had already made plans around Orange and LA County. I asked one more time if I could get a Lyft back to dealership tomorrow AM since it’s 2nd time for something that started at delivery. Denied again- and was explained that this service would not qualify for loaner or ride share. Uber ~ $90-130 pre-tip. Way to take care of your customer- especially selling dealer. Hope alignment is all green. 1st time Hyundai experience- hasn’t been the best.