Lithia Hyundai of Fresno

Louie, my salesperson, listened respectfully and found exactly what I wanted. He even programmed my phone for me. Sebastian was very attentive to detail in the financial department. Thanks to all for helping me get my last new car!

Got there told them who I was looking for and it went fast! After he brought me in told him what I wanted

I have been calling for nearly 2 months about concerns I've had since LESS THAN 24 HOURS AFTER PURCHASING MY VEHICLE and have not been helped. I have called a total of 141 times, have had 4 calls answered of the 141 attempts to reach service, and sales was no help either. I've called and text my service advisor and his manager multiple times with no response. I was just told today I'd have to pay a diagnostic fee of $210 for concerns I've been calling about since the evening I purchased my vehicle. My gas door does not open, I have trim missing from my door, no floor mats in my vehicle, I had to pay $215 to replace my car battery within 45 days of purchasing my vehicle, my car wouldn't start and I was forced to tow my vehicle from Los Baños to Fresno after being stranded with my young child, the dash states "Keyless Entry Start Problem", I had to spend $200 to get a second key made for my vehicle since there was only one provided; the list goes on. I have not been helped, I have left many of voicemail requesting information or assistance or to just return the vehicle. I have been brushed off, spoken to extremely rudely, I've been failed every single step of the way since October 22 and would like my concerns to be escalated and addressed in a very timely manner. I've been promised call backs from Steven and Luis on 3 separate occasions and have not heard back from them.