AutoNation Hyundai Carlsbad

I came in for an oil change but noticed I had something wiggling in the back that needed looking at and also was curious if they could fix a scratch on my vehicle. They were so quick to help my family with our car and were able to quickly get our oil changed, find what bolt was missing to keep the part from shaking, and advised us on visiting a detailer for the deep scratch. Overall great experience and since the mall was so close we just dropped the car and shopped til it was ready for pickup. Very straight forward pricing and helpful staff.

Here is my 1-Star Review – Completely Disrespectful of My This was an extremely frustrating experience. A sales rep named Greyson called and messaged me the same day about a specific car. I clearly stated I was ready to buy, so I drove 1.5 hours to the dealership. Total 3 + hours. When I arrived, Greyson did not even meet with us. Instead, he passed us off to another salesperson without explanation. We were not told that the car had already been sold and were shown other vehicles instead. Only at the end of the visit were we finally told that the car I came for was no longer available. Had I been told upfront, I would never have made the trip. There was no real apology or accountability for the wasted time and gas. I left feeling angry and disrespected and chose not to do business here. This experience alone says everything about how this dealership operates.

Dropped car off late as it needed repair work. Nice and knowledgeable service advisor. Able to pick up car the next day. My service advisor Daniel, explained what was done on the car and what was needed for future diagnostics to figure out my car's oil consumption