Crain Hyundai of Little Rock

False advertising - beware! Advertised prices are false and are not honored by the dealership. The car I wanted was $3,000 above the advertised price. In addition, it was a demo and they would not sell it as a new car, so they wanted to use used car financing terms. They said a car with 3,000 miles was used. I bought a car two months ago with 6,000 miles on it as a new car. I’m calling shenanigans on their xx.

5-Star Review for Kayla – Auto Department, Crain Hyundai Little Rock I had an outstanding experience working with Kayla in the auto department. She truly listened to my concerns about my car and took the time to understand exactly what had been going on. Kayla clearly explained what needed to be done, without making any false promises. She went above and beyond, exploring every possible option that would not only address the issues but also work for my situation—especially since I live two hours away. She also made sure I received fair and reasonable pricing, which I greatly appreciated. Kayla is the kind of professional who takes your concerns seriously and delivers on what she says. I’m so thankful for everything she did, and I hope more customers get the chance to experience this level of service. I now know exactly who I’ll go to in the future. Thanks to her help, I made it home safely and with a better understanding of my vehicle. Kayla is a true asset to Crain Hyundai!

Initially, Crain Hyundai provided exceptional customer service during my purchase. Due to health issues, they accommodated a remote transaction and delivered my SUV to my home two hours away - truly outstanding service. However, when I brought my vehicle in for recall service, their service department damaged my SUV. The service representative seemed eager to rush me away without properly addressing the damage, though I appreciate the technician who honestly admitted their error. The inadequate repair has resulted in my engine light coming on two weeks ago. Despite multiple calls and messages, Crain Hyundai has completely failed to return any communication to resolve their mistake. While their sales team excelled, the service department's poor handling of their error and complete lack of follow-up communication is unacceptable. I cannot recommend this dealership, especially for out-of-town customers who may receive lower priority service.