Hyundai
New Car Dealership in Fayetteville, AR
Overall Rating
4.1/5
Read dealer reviews
Combined Crain Hyundai's sales department has over 100 years of experience and dedication in taking care of our customers before and after the sale. We'll do our best to get you into the vehicle you have always wanted, and we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.... That new Hyundai is waiting for you!
If you're looking for service for your new Hyundai, Crain Hyundai of Fayetteville's trained mechanics can help keep your new car running like new. So give them a call!
Crain Hyundai of Fayetteville Reviews
Overall Rating
4.1/5
38 out of 51 people recommended this dealer
Gouging customers is their Motto!
Reviewed by Jeff
in Fayetteville, AR
February 25, 2021
Zachary Reither - Service Advisor, or basically the guy that explains we have to charge ridiculous amounts because we are "a dealer". Went in to get my oil changed, no big deal $57/dollars. Then comes the "oh you need the following items as well"
1) Cabin Air Filter - "Dealer charge" $55, Orielly's part I bought $16, took me less than 3/mins to swap out.
2) 3 Tires Mounted - $720 Tax - Tire Rack, replaced all four tires $483 dollars, with the same tire they recommended.
3) Rear Shocks - $650 Tax - Took to another shop, the shocks are totally fine, don't need replacement.
4) Spark Plugs - $250 Tax - Orielly's $32 replaced them in less than 15/mins.
5) Alignment - $130 Tax - Tire Tracks $80
6) Transmission Fluid Exchange - $289 Tax - Cost me $66
Overall they tried to over charge me under the premise of "A Dealer" to the tune of $875 dollars!! Don't get me wrong I know a Dealer is going to cost a little more than some other places but this is clearing "Gouging Customers".
Don’t waste your money here
Reviewed by hnebel
in Rogers, AR
December 30, 2020
Do not waste your time or money with this dealership. We purchased a 2015 Sonata brand new. While doing the paperwork with the finance manager he sold us the platinum extended warranty. I asked what it covered. He looked me right in the eye and said ‘anything inside and out, bumper to bumper, top to bottom’ and even went so far as to give us examples including sensors, electronics, air bags and screens. We agreed and purchased. Fast forward to 2020. Our car is now part of a class action lawsuit and likely needs an engine swap. Further more the air bag light keeps coming on and off. First time we took it to Bentonville they couldn’t find a problem and reset it. Came back on the very same day. Just had it back in there for a few problems and the air bag is one of them. They finally told us that it’s a sensor BUT because it’s in the seat and the warranty doesn’t cover the seats they won’t fix it. So a car that already has lawsuits for bad motors and they also won’t fix a SAFETY ISSUE with an air bag. That’s like saying “we know you purchased this brand new flooring and there is a problem with a section but we have to come through your door to get to it and your door isn’t covered.” By the way, we now have to bring it back in to them every 1,000 miles for a total of 5,000 miles because it likely needs a new engine but they have to check the oil consumption at those intervals first. Meanwhile I’m driving around in a vehicle with an air bag issue that they refuse to fix under the highest level extended warranty you can buy because it’s in the seat and the warranty doesn’t cover the cloth. Won’t ever spend another dime at any of their lots and will make sure everyone I know hears about this. I have called and left two voicemails at the Fayetteville location to talk to someone about the warranty they sold me and have yet to get a return call. If I have to get legal representation I will because a safety issue on a car from a company that claims to make some of the “safest cars on the road” and sells me a warranty that won’t fix said safety issue is a joke.
Online question response
Reviewed by Todd Wagner
in WILLARD
December 29, 2019
Listed car I was interested in as MSRP over $36k but offered for $32.6k. I emailed why are you showing an MSRP on a Sonata Limited when its actual MSRP is only $33.3k, thinking maybe there's some add-ons in addition to destination charge. Their response is they will "sale" it to me for their cost at $35.5k. I will withhold my thoughts about what type of dealership operates like this. You can be the judge. Unfortunately I've found most dealerships to pull this crap but the Honda dealership in my hometown is pretty straight and will get my business, and I will get my Accord Touring hybrid.
