Crain Hyundai of Fayetteville

I recently had the pleasure of working with Landon French as my car salesman, and I cannot recommend him enough. From the moment I arrived at the dealership, he was professional, friendly, and attentive. Landon took the time to understand my needs and budget, then guided me to vehicles that were a perfect fit. What really stood out was how effortless he made the entire process--he genuinely cared about finding the right car for me rather than just making a sale. His communication was clear, and he ensured I felt comfortable and confident in my decision. If you're looking for a car salesman who goes above and beyond, Landon French is the one to ask for.

Do not buy from Crain Hyundai in Fayetteville or from any business owned by the Crain family. My family recently purchased a used Chrysler 300 on October 3, 2024 and signed our paperwork (with Kaleb Matthews the financial manager and Caleb Royal the general manager) and drove off with our new car and new auto loan. We told Crain Hyundai on the day we signed for our car, that we were not sure if we could provide $3,000 as a down payment. We had went to only look at options on a vehicle. We were pushed to apply for approval and check our credit on the Chrysler 300. Once we were approved immediately by a financer, we again told Kaleb our concerns about the large down payment and asked if there were options for less upfront or if payments on the down payment could be possible. We were reassured that we were already approved and it was in our name. They encouraged us to leave with our new car providing zero money down, with the promise that we could make payments on the down payment and if for any reason we absolutely couldn’t do the full $3,000 that they could most likely get the bank to lessen the amount. It was all complete lies that nearly destroyed my family. Not only was it complete lies and manipulation, it was beyond unprofessional and misleading…it is almost unbelievable what they did as following retaliation and intimidation methods. We made our first small payment to them after and it was accepted by another finance manager and my husband was given a receipt for his payment on October 17th. My husband was told to stop by when he is able to continue paying off the remaining of the $3k down payment. We asked if we had a deadline on the amount and if we can have our temporary tag so we aren’t driving with only a dealership logo paper tag. We told them it felt illegal for them to hold the tag from us. We were reassured that it’s already in our name and they cannot take it back and to keep making payments and we’d get the paper tag when the down payment is paid in full. We left expecting to continue as directed. Crain Hyundai then turned on us! Crain Hyundai tried to ruin our reputation next and even lied to our own friends, and neighbors, but even to the Fayetteville police including abusing their resources and literally trying to have my husband arrested for “STEALING A TEST DRIVE CAR”?!!!! We found ourselves having friends message us asking us to please return a car we took on a test drive. We were appalled and horrified at the outrageous lies Caleb Royal had spun around to financially, reputationly, and emotionally ruin our family. We then find out from neighbors the police had been looking for my husband for a “STOLEN CAR”!!!! My husband contacted the police on the Veterans Day Holiday and had them look at his paperwork and insurance. They deemed it as not criminal, and that it was a civil matter and my husband was of course not arrested nor made to return our car. We told the police the illegal and misleading situation from Crain Hyundai and later also informed the BBB, and the attorney general. We are now in litigation and I would love to say much more of the heinous actions by Crain Hyundai Fayetteville and from the corporate office including Christian Crain himself, but it’s best not to say more until after litigation. Thankfully, we found a vehicle at another local dealership that was not affiliated with Crain. I feel the community needs to be aware and encouraged to avoid all Crain operations and businesses. I look forward to a resolution on this matter and I do hope there is a solution to also keep the community safe from other similar illegal and damaging situations occurring.

I am a teacher here in Fayetteville, and after school we brought the car to the dealership to have a sensor fixed. Crain thought that the sensor was the problem, unfortunately just 2 days later, the same problem occurred. When we brought it back to the dealership, they did not offer a rental for thier mistake. They didn't even get the car in or offer to help me in any way that day. I came back 24 hours later, the car is still not done, no rental offer, terrible service. My review is now 0 stars. I should have noticed the red flag and lack of integrity when they used the warranty under the previous owner's name to try to fix my car the first time. We are still here, car is still not done.