Chris Crain Hyundai

I should have checked reviews before driving 1.5 hours to this dealer. They did not honor prices from their website and employed used car salesman tactics to try and pressure me into buying. Bait and switch. I ended up buying from N Little Rock who honored Conway pricing. Save yourself some grief and avoid this dealership.

Sold my dad and I a used 2021 Buick Encore GX, 60k miles on it for $17,000 in May of 2025. Started acting up a week later but I was too busy to get it looked at and honestly afraid of what I would find out after spending so much on it. Finally got it looked at in August of 2025 and found out the transmission was bad when they sold it to me!! Had to get a whole new one for 8k and now they will not answer their emails, calls or voicemails. Pretty sure that's what a large portion of their job is, to answer calls and complaints. They are just glorified scammers at this point, as other reviews have also proven. Reported to BBB. Total misrepresentation of the vehicle and condition.

Service department is absolutely incompetent. I have never had a good experience. Normally I drive an hour for a scheduled appointment to be told we don’t have the part needed. Went to get 60,000 warranty maintenance and a set of tires today. Was quoted $850 out the door. Imagine my surprise when I received a $1400 bill after sitting there for 6 hrs. (They only had 3 tires I had to wait for them to go buy one somewhere else). Save yourself the hassle. Don’t buy a car from here cause you’ll have to bring it back there for service. We bought our car in 2018 and have had nothing but issues with service department