Chris Crain Hyundai

Liars. They post a price that's too good to be true on cars.com, and then when you inquire about the vehicle, they say that it was an error in the system, and then urge you to purchase at the new, inflated price. If you read other reviews, you'll find that this happens often. It's up to you to decide if they're liars or incompetent.

When customer service is so bad that the representative cusses out the customer and management won't respond to emails, I'll let the world know. I had an appointment scheduled. I showed up 15 minutes early. At closing time, the cashier inquired about why I was in the waiting room. I informed her I had an appointment for an oil change almost 2 hours ago. She went to check. The service rep approached me a few minutes later to tell me they could not complete my service because the people WENT HOME. I would have to come back. Each time I have gone to get service, with an appointment, I have had to wait several hours. I told Chase that I was sick of this type of treatment and went to leave but couldn't locate my car. Chase followed me to the bay explaining how it wasn't his fault (even though he is the one I checked in with and is the service representative). Yes, I was angry. Chase proceeded to curse at me, tell me to leave even though my car was nowhere to found, and that I was not welcome back. All this for HIS failure. I have sent emails to Chris Crain Service Manager, General Manager, and Customer Relations Manager and 5 days later, I still have not gotten a response. I did however, get a text asking me to reschedule the service I missed. It seems someone tampered with the check in data.

Chris Crain Hyundai of Conway is terrible. I bought a Jeep Cherokee in May 2025. November 7th it wouldn't start. Had it in the shop over a month ( its still there) the entire time waiting for them to diagnose the issues and submit to the "warranty" company only to find out when the claim was finally denied that the so called "warranty" company is Chris Crain himself. They want $10,000 to put a new motor in it. Refuse to help with any of the costs. From the beginning they have all but called us liars about what occurred, telling us to "tell the truth". They only contact we have had was when we called them for updates. They have constantly changed their story. I DO NOT recommend doing business with this company. Look up the reviews, that's proof. Multiple complaints on this dealership and their service department.