Crain Hyundai of Bentonville in Bentonville including address, phone, dealer reviews, directions, a map, inventory and more

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3000 SE Moberly Ln
Bentonville, AR 72712

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Sales: 479-202-0604

Used Cars: 479-202-0601

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Crain Hyundai of Bentonville

Overall Rating:

4.3 (out of 5)

86% recommend this dealer

81 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Got sold a lemon 2012 Nissan Juke with 90k, beware

Reviewed by Josue Bolanos from Saint Louis, MOAugust 23, 2021

Engine light came on the day I drove my 2012 Nissan Juke off the lot, has not been fixed since then after numerous attempted repairs at this Hyundai, Nissan dealership and Midas. Spark plugs and coils both have been changed twice, now I am being forced to pay for even more repairs than the car is worth or trade in and be $6000 upside down and in debt and have to buy another car. Do not buy a car here without checking with another mechanic, even if they say they service in house. Get an extended warranty. The car has had major engine issues the day I bought it less than a year ago.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Marking up their vehicles 4K above sticker price.

Reviewed by Heather Hoskins from Bella Vista ARAugust 17, 2021

I was test driving a vehicle and really liked it. The sticker on the car was for 28,000. After I test drove the vehicle and asked to draw up some numbers they provided me a new price on the car 4,000 above sticker!!!!! They would not sell me the car at sticker price. Talked to the sales person and the General Sales manager and I told them that I would not pay anything above sticker and was told that I really didn’t want to buy the car then. Be aware of this dealership. They are not good people to work with.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

The ol' switcheroo...

Reviewed by Blv from Bella Vista, AROctober 19, 2020

On September 15th 2020 I bought a used car from Crain Hyundai of Bentonville at 3000 SE Moberly Ln. Bentonville, AR 72712 The car, as it was presented to me by Jerry Parker (Sales Manager) was a 2018 Subaru 2.5i Limited. I looked at the car, I liked it . Took it for a spin...It was not a very smooth ride, but kind of acceptable. That's what I told Sam (the Salesperson). He said that before I'd take it from the lot, the car would be checked up and detailed again. So I agreed. Then, considering my old 2007 Jeep Compass as a trade in, Jerry came up with the price of $23,500. He left me in the room to think about it, I looked up the average price on low miles 2018 Subaru 2.5i Limited on my phone and it was around $24k, so I agreed. Only in a couple of days, I learned (with the help of my neighbor - The Car Wizard) that Jerry Parker (whom I trusted so much) played a swindle on me: he sold the least expensive Subaru 2.5i model for the price of an advanced Subaru 2.5 Limited. And the difference in the price was around $5k (not to my advantage. By the way, the brand new 2021 Subaru 2.5i is around $24k.) In the Book of my wizard-neighbor it was a brutal Rip Off. So the next day I called Jerry and asked him if he knew that the car he sold to me was not Subaru 2.5i Limited? He Replied: You saw the car, you took it for a ride, you agreed to pay for it, so all sales are final. If you aren't satisfied, refer to our lawyer's team. My genuine instinct of trusting Jerry Parker was gone forever. Now, what is it actually can I do to prevent future rip offs of innocent car seekers? As a concerned senior citizen I am simply obligated to file a few complains: with the State Attorney General, the Better Business Bureau; I'm going to leave bad ratings on most dealer review websites as well as with official and social media. What else? Yes, I'm going to contact my local news, to see if they like my story. And the name for the story is obvious: "Can Jerry Parker sell The Old Donkey for the Price of Racing Horse again?" P.S. I contacted John Donawho, the General Manager by email. He replied promising "I'll look into your concerns" and I've never heard from him since.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Crain Hyundai of Bentonville

Combined Crain Hyundai's sales department has over 100 years of experience and dedication in taking care of our customers before and after the sale. We'll do our best to get you into the vehicle you have always wanted and we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.... That new Hyundai is waiting for you!

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