Hyundai
New Car Dealership in Bentonville, AR
Overall Rating
4.5/5
Read dealer reviews
Combined Crain Hyundai's sales department has over 100 years of experience and dedication in taking care of our customers before and after the sale. We'll do our best to get you into the vehicle you have always wanted, and we strive to make buying or leasing a new vehicle a pleasant and rewarding experience.... That new Hyundai is waiting for you!
And for service for your new Hyundai, Crain Hyundai of Bentonville is the place to go in Bentonville. Crain Hyundai of Bentonville has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Crain Hyundai of Bentonville Reviews
Overall Rating
4.5/5
79 out of 88 people recommended this dealer
Overall Facilities:
2.8/5
The ol' switcheroo...
Reviewed by Blv
in Bella Vista, AR
October 19, 2020
On September 15th 2020 I bought a used car from Crain Hyundai of Bentonville at 3000 SE Moberly Ln. Bentonville, AR 72712 The car, as it was presented to me by Jerry Parker (Sales Manager) was a 2018 Subaru 2.5i Limited. I looked at the car, I liked it . Took it for a spin...It was not a very smooth ride, but kind of acceptable. That's what I told Sam (the Salesperson). He said that before I'd take it from the lot, the car would be checked up and detailed again. So I agreed.
Then, considering my old 2007 Jeep Compass as a trade in, Jerry came up with the price of $23,500. He left me in the room to think about it, I looked up the average price on low miles 2018 Subaru 2.5i Limited on my phone and it was around $24k, so I agreed.
Only in a couple of days, I learned (with the help of my neighbor - The Car Wizard) that Jerry Parker (whom I trusted so much) played a swindle on me: he sold the least expensive Subaru 2.5i model for the price of an advanced Subaru 2.5 Limited. And the difference in the price was around $5k (not to my advantage. By the way, the brand new 2021 Subaru 2.5i is around $24k.)
In the Book of my wizard-neighbor it was a brutal Rip Off. So the next day I called Jerry and asked him if he knew that the car he sold to me was not Subaru 2.5i Limited? He Replied: You saw the car, you took it for a ride, you agreed to pay for it, so all sales are final. If you aren't satisfied, refer to our lawyer's team.
My genuine instinct of trusting Jerry Parker was gone forever. Now, what is it actually can I do to prevent future rip offs of innocent car seekers?
As a concerned senior citizen I am simply obligated to file a few complains: with the State Attorney General, the Better Business Bureau; I'm going to leave bad ratings on most dealer review websites as well as with official and social media. What else? Yes, I'm going to contact my local news, to see if they like my story. And the name for the story is obvious: "Can Jerry Parker sell The Old Donkey for the Price of Racing Horse again?"
P.S. I contacted John Donawho, the General Manager by email. He replied promising "I'll look into your concerns" and I've never heard from him since.
Poor Service and Bad Sales Practices
Reviewed by Josh
in Bentonville, AR
September 15, 2020
The dealers here will lie to you about their inventory just to get you on their lot. The long story is that we found a car they had listed online, called a day in advance to make sure they had it on their lot. We called again to make sure they had it and knew we were coming on the day of, and Kevin assured us that they had multiple vehicles of that model. We drove four hours and could not find any vehicles of the model we had called about, so we found Kevin (the salesperson that we had spoke to on the phone). He let us know that they didn't actually have what we had drove four hours to buy, but he then started trying to push other vehicles on us stating, "You drove all that way, you don't want to leave empty handed." I called the sales manager, Jerry, who informed me he would, "Make it right." After an hour of no calls, no effort from any Crain Hyundai employees, we left Bentonville.
Great experience.
Reviewed by Ron "OCD"
in Little Rock, AR
December 22, 2017
Just bought a beautiful used Mazda CX-5 which came over from the sister Mazda lot. Excellent experience thanks to Joey Allen, as well as Pat Carson and Robert Dresher. No pressure, very professional, and did everything I asked in terms of background information and inspection. Joey Allen is the salesman and made this one of the best buying experiences I've had. Also, the showroom is first class as well.
