Jim Click Hyundai Auto Mall

My Tucson SUV Hybrid with 30k mi was towed there for battery failure. Sat there and didn't diagnose for 2 wks. Took another 5 wks to fix. Drove 1 day, failed again. Took another week. Meanwhile didn't do routine maintenance as repeatedly requested. The maintenance routines are scheduled at least 2 mos out! Upon picking up the car the second time was told that I had caused a tiny scratch below the headlite of my loaner and that I would have to file a collision claim for their car. I did NOT hit anything!! They dinged my insurance nearly $2000 for this plastic scratch! I was lied to, treated rudely, and held hostage for them to release my own car back to me until I paid them directly my insurance deductible payment and provided them a claim number. I was subsequently contacted by text after, 2x's by 2 service mgrs that "before taking a survey from Hyundai on my satisfaction if my experience wasn't excellent, please call (link)". Having said all that needed to be said while there, I didn't call. Needless to say Hyundai never contacted me for their survey. Clearly they cherry pick the survey responses, so buyer beware! After all the issues with repairs and delays, I no longer have faith in the reliability of this car and certainly not in this dealorship!

I want to give a zero star but as there are no zero stars I had give 1 star for their poor and negligence service department services. I took my car on Friday last week for my splash shield and as per the service department personal they would order a new splash shield.It will arrive on Wednesday and my car will be fixed on Thursday but when I called the service department for updates they informed me that it has become a backorder would be expected by mid of March. I have to be careful while driving over the potholes etc. My entire spring break went of waste thanks to Jim Click. Being a new customer I got a very good lesson to not approach any new dealer but how much ever you have urgency please go back to the previous trusted dealership for services.I called again today in the morning but was said it is expected by Wednesday and when I asked for a loaner car the guy transferred my call to another advisor who had a voice-mail setup. I am frustrated as my entire spring break went waste as I was stuck inside my house doing nothing. Next week I have to return to work and with all the huge pot holes and rain in Tucson I don't know what to do. They don't call with updates nor text messages but make you call them. I request please don't go to this service department for services at auto mall as they make you wait for fixing the part and later let you know it's a wrong part and now another week for the correct part. I am frustrated and think of the unlucky day , why did I ever approach this bad services. As I had heard lots of bad reviews when moving from Phoenix. I request customer please 🙏 don't hesitate to go to some other small service providers but never this Jim Click Auto Mall.

Tried to schedule my "oil change for life" oil change and they cant get me in for 3 months!!!!! I called back and offered to pay out of picket for oil change and they could get me in immediately! Never buy from these guys.