Camelback Hyundai

I have to say, my experience with a sales team member at Camelback Hyundai was so strange that I keep thinking back to it even though I purchased elsewhere. At first they pestered me with emails, and wouldn't budge on price. But the weirdest part was this email I received: “I have prayed and believed for a miracle on this deal. You are my miracle, my encouragement to keep moving. Give me the honor to remember you for the rest of my life on this deal. I have prayed and prayed.” This felt like a disingenuous sales tactic that truthfully came out of left field.

If I could give zero stars, I would. I’ve delayed writing this because I usually avoid negative reviews, but after repeated issues with both Camelback Hyundai and Hyundai Motor Finance, I’m beyond frustrated. Dealership Experience: I purchased what I believed was the car I test drove. A week later, I was told the VIN on my paperwork didn’t match the car I drove home—they sold me the wrong car. I had to return and swap vehicles. No apology, no compensation, no accountability—just “here’s your new car.” The salesperson barely acknowledged me during the exchange. Completely unprofessional. Finance Nightmare: For 2.5 years, I made every payment on time without issue. In October, I requested to move my due date by four days due to a temporary hardship. That single request caused chaos: • My account now shows “Past Due” despite all payments being made. • I’ve spent hours on the phone, transferred multiple times, hung-up on twice, and still no resolution. • I’ve been given contradictory excuses: “payment bounced” (it didn’t), “due date change caused it,” “allocation error,” etc. yet no one could problem solve Even supervisors couldn’t fix it and escalated it without follow-up. The incompetence is staggering. Bottom Line: I will NEVER buy another Hyundai. This is my third new car purchase (first Hyundai), and it’s been the worst experience—issues with the car, the finance company, and the dealership since day one. Stay away from Hyundai, Camelback Hyundai, and Hyundai Motor Finance.

If I could give zero stars, I would. I’ve delayed writing this because I usually avoid negative reviews, but after repeated issues with both Camelback Hyundai and Hyundai Motor Finance, I’m beyond frustrated. Dealership Experience: I purchased what I believed was the car I test drove. A week later, I was told the VIN on my paperwork didn’t match the car I drove home—they sold me the wrong car. I had to return and swap vehicles. No apology, no compensation, no accountability—just “here’s your new car.” The salesperson barely acknowledged me during the exchange. Completely unprofessional. Finance Nightmare: For 2.5 years, I made every payment on time without issue. In October, I requested to move my due date by four days due to a temporary hardship. That single request caused chaos: • My account now shows “Past Due” despite all payments being made. • I’ve spent hours on the phone, transferred multiple times, hung-up on twice, and still no resolution. • I’ve been given contradictory excuses: “payment bounced” (it didn’t), “due date change caused it,” “allocation error,” etc. yet no one could problem solve Even supervisors couldn’t fix it and escalated it without follow-up. The incompetence is staggering. Bottom Line: I will NEVER buy another Hyundai. This is my third new car purchase (first Hyundai), and it’s been the worst experience—issues with the car, the finance company, and the dealership since day one. Stay away from Hyundai, Camelback Hyundai, and Hyundai Motor Finance.