Oxendale Hyundai

I wouldn't take my lawnmower for service at Oxendale Hyundai. The automotive service is terrible, and the customer service is even worse. The charge for work they literally do not perform. When called out on it, they gaslight you. Apparently they don't know that people know their cars and that Google and YouTube exist. The most recent in a series of horrific service stories was the fact they charged for an oil change, kept the car three days, and DIDN'T EVEN DO IT. When I asked about the change oil light and the fact that it's black sludge, Richard told me "he does 18 Hyundais a month and that's how they are." As if I don't know my car and what a fresh oil change looks like after owing the car 6 years. Also please note they do not answer the Hyundai service line (extension 3) and the mailbox is full so you can never reach anyone or leave a message. This is just the most recent of 3 horror stories I have about this place. I'll never go there again, even to have them fix the problem they created or finish the job they charged for they never actually did. Oh and Richard, remember when you told me it was supposed to be that black and slugey and that's just how Hyundais are? Yeah, one look by a tech from a real shop confirmed Oxendale Hyundai never changed the oil on 10/30/24. Absolutely atrocious service and they should be embarrassed and apologetic, not gaslight people the people they rip off.

I'm not much of one for writing reviews but Oxendale Hyundai in Flagstaff leaves me no options but too tell you what a horrible experience I have had. On approximately March 24th my car was towed to this dealership. I told them I was a snowbird so would come back out in April and pick up the car. I asked them if possible for a 10 day notice. I got that notice and purchased an airline ticket to go out. Two days before I was to arrive I called and talked to Lori. She told me it still needed a part that was being overnighted. It didn't come and I ate an airline ticket. Things seemed to be going nowhere and I spoke with Richard, the supposed service manager. I got nowhere and asked for the general manager and was given the name and number for Larry Burns. I called him 6 days in a row and never ever got a return call. Later I was told car was done again. Once again I got an airline ticket. I called two days before and was told it now needed a catalytic converter (????) and that it was once again being overnighted. I called the next morning and was told it didn't come in. They must have horrible overnight service in Flagstaff. To make an already long story shorter I picked up my car on June 3rd. It was filthy. On the bill I was charged $20 for gas but the car showed 20 miles to empty. Richard told me gas was expensive. I asked for the contact information of the President Michael Oxendale. Richard told me he didn't have but he would tell Larry I wanted to speak or email with him. So, two weeks later and no contact. Either Larry never passed the info on to Mr. Oxendale or Mr. Oxendale chose not to reach out to me. If that is the case why would anyone want to do business where the owner/president would not email or call me. I told Larry that if Mr. Oxendale would send me an email that said he had received my email I would have dropped the whole thing. Buyer beware.

Not following CDC guidelines. Manager (Brenton Ridgway) used profanity and yelled at us, harrassed us as we walked out the door, and was very unprofessional.