Horne Hyundai

We brought in our new 2022 Hyundai Palisade for service. Our rear bumper back up sensors started to throw errors that 'back up sensors are broken or blocked' when placed in reverse. This is a brand new, 5 month old SUV. After 4 hours, we called for an update, only to be told that they can't diagnose or troubleshoot the issue. They have no idea how to proceed and need to call their 'Specialist' and send him videos for help. After the 5th hour, we get a phone call that they think our rear sensors might have been in an impact and it will cost $179 to remove the bumper and run diagnostic tests...on a brand new, bumper to bumper warrantied vehicle, with no body/paint damage anywhere. They refuse to remove the bumper and run diagnostics on a warrantied vehicle, without me agreeing to pay $179. They claim there is a very minor scratch or scuff mark in the general area of the rear bumper and that may be the cause of the "4 or more sensors across the entire rear of the vehicle failing". There are no scratches or scuff marks, just an attempt to refuse warrantied work and bully customers for another payout.

I purchased a 2020 Ioniq Hybrid from here. My experience with Lauren, who no longer works there, was amazing! Hands down best car buying experience. The process was seamless and he even delivered it to me in west Phoenix. I didn't have to deal with the finance team or anyone else. Lauren took care of the entire process from start to finish. It's the only reason why I'm giving this place two stars vs one star. Three weeks later, I decided I wanted to trade in my second vehicle for another Ioniq because I love how economical they are. However, Lauren no longer works there and I get stuck with Jorge. At first, I go into the process thinking it'll be the same service I received a few weeks ago, if not better since I'm a returning customer. Was I wrong in assuming that. Jorge came across as a slimy and incompetent sales guy. I finally got fed up with him and reached out to his boss, Craig. However, Craig went silent and wouldn't respond to my emails either. Needless to say, I decided not to purchase from them a second time. A few days later, the general manager Steve emails me to "make sure I've been helped" and was "satisfied" with the service I received. I emailed him back regarding my frustration and disappointment. That was several days ago and yet no response. I shouldn't be surprised. After all, attitude reflects leadership. It's mind boggling how one sales rep can make all the difference. I honestly bragged about my first experience here with Lauren. Fast forward just a few weeks later, and because I wouldn't play their stupid games I was treated like xxxx. I suppose that's what I get for not reading reviews before shopping at this miserable dealership. Buyer beware. Hopefully you are reading these reviews prior to shopping here.

Had a fantastic experience at Horne. People were nice and I was able to get a great deal on a 2017 Sonata. Totally worth the drive!