Hyundai of Dothan

Hyundai of Dothan service dept. Rep Chad, I think that’s his name he has red hair. Chad is not a happy person he does not smile or greet the customer. He does not acknowledge you at all. When you approach his terminal he acts as if you are interrupting his break. Will not say a word until you do, just stares at you. Today 9-25-2024, I asked him a simple question about recall work that was done on my vehicle. “I am not your advisor, Carla will be back in a few minutes.” I'm am sure he has customers with the same recall. In the past I have overlooked his behavior and given “5 stars.” His attitude is what we call nice nasty!! Customer service is the key to any successful business.

Came in to look at a few cars even though it was pouring rain with my parents. Emily was near the door to greet us even with the terrible weather. She let me try out a 2021 Tucson and I fell in love. There’s plenty of room for my family and my sister’s new son! She was incredibly nice and went out of her way for my family with this usually stressful process. She was very professional and friendly. Emily made sure that we were taken care of with any questions that we might’ve had or any concerns. Kevin was also very professional and kind when taking care of us. He explained everything in depth and went over everything. Thank you guys! My parents will definitely come to you for their purchase of their Tucson in the future. 🤩❤️

Have Bought two vehicles from Hyundai of Dothan in the Past Year. Only Hyundai dealership I'll do business with because they have the Best Prices, Most Friendly Customer Service oriented Sales Rep's, and are the best Hyundai dealership in the Southeast part of the Country.