Billy Craft Honda in Lynchburg including address, phone, dealer reviews, directions, a map, inventory and more

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2634 Lakeside Drive
Lynchburg, VA 24501

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Billy Craft Honda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.9 (out of 5)

471 out of 484 people said they would recommend this dealer

1 (out of 5)

Service Is Terrible

Reviewed by AJ in Forest, VAJune 07, 2021

We bought a Honda CRV in March 2020. For the most part, the buying experience was pleasant. SERVICE, on the other hand, IS HORRIBLE. Like other customers have reported, you can not trust or depend on them. Over the past year I caught them THREE TIMES not completing what they said they did. I submitted a letter with pictures calling them out on their dishonest and unprofessional service practices. After they received my letter, their service manager, Kevin Habermas, never responded. Not even a phone call. After waiting three weeks for a response, I sent my concerns to the General Manager, Kevin Hamlet. He also never reached out once. Nothing. They had been caught with their hand in the cookie jar and they had no response. Both of these managers apparently have zero skills in customer service practices. If you plan to buy a car from Billy Craft Honda and are not planning to let them do any service, you should be OK. If you do plan on using their service department, consider yourself warned. The Billy Craft Honda service department has made it abundantly clear that they just don't care. For me to take the time to write this review should indicate just how bad it is there.

Customer Service 1

Buying Process 4

Quality of Repair 1

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

Shopper

Reviewed by Christy in Altavista, VAMay 03, 2021

Salesmen were not pushy, easy to speak with; knowledgeable about the vehicle I was looking at. Facility was neat and clean even my 6 year old was impressed. .

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Excellent Experience

Reviewed by Don Riley in Lynchburg, VaJanuary 23, 2019

Worked with Chris Bucklew. Chris was great to work with. No pressure. Doug in the finance department was great to work with as well. Highly recommend these guys and Billy Craft Honda. DR

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Billy Craft Honda

Billy Craft Honda in Lynchburg, VA, also serving Forest, VA and Roanoke, VA is proud to be an automotive leader in our community. Since opening our doors, Billy Craft Honda has maintained our solid commitment to our customers, offering a wide selection of cars and trucks and ease of purchase.

Whether you are in the market to purchase a new or pre-owned vehicle, if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit, or are a first time car buyer, you can trust that Billy Craft Honda will professionally fit you into the automobile of your choice.

Ready to buy? Get a price quote before visiting the dealership.

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