Rosenthal Fairfax Honda in Fairfax including address, phone, dealer reviews, directions, a map, inventory and more

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11050 Main Street
Fairfax, VA 22030

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Sales: 571-748-7064

Used Cars: 866-543-5339

Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun 10:00am – 4:00pm
Mon 6:00am – 9:00pm
Tue 6:00am – 9:00pm
Wed 6:00am – 9:00pm
Thu 6:00am – 9:00pm
Fri 6:00am – 9:00pm
Sat 7:00am – 7:00pm

Reviews of Rosenthal Fairfax Honda

Overall Rating:

3.8 (out of 5)

71% recommend this dealer

441 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bad service department

Reviewed by Isaac from Fairfax, VASeptember 10, 2022

Terrible service folks, awful service. My sister in law, wife, and myself have been getting our cars serviced here for a few years hoping the service improved, but it doesn’t. Terrible communication, they will literally forget about you so you need to call each hour or you’ll never hear back and your vehicle will just sit there. You can even tell your service guy to call you if it looks like it’ll go into the next day and he’ll just go home at the end of his shift and say nothing (steer clear of Will). One time a series of miscommunications on their part resulted in 4 separate visits throughout the week for a single tire order for my wife’s car (steer clear of Jim). They never tell you when it’s done, all calls and communication are on you. Period. Each time I get a tire rotation, I maintain the same tire pressure but have a sensor problem that results in a pressure light that won’t go away and they refuse to address it. If you tell them you don’t appreciate the quality of the service, contest charges for services you didn’t ask for or expressly said you didn’t want, or straight up call them out for being generally terrible, you basically get a “tough xxxx bro” response. If you contact the general manager or owner via email or phone, you will never hear back. They claim they’re doing checkups and multipoint inspections, but I just switched to Honda of Chantilly (much further away but worth it) and they found several grands worth of repairs for things they assessed have been in dire need for a while now. I’m about as car illiterate as I can be so when someone tells me they’ve been doing the inspections and found nothing wrong, I rely on their word and trust them to not just go sit in a field somewhere. There’s a guy named Keith. Use only Keith and NOBODY ELSE. No joke or exaggeration, if you need something done and Keith isn’t in for a while, wait for him and don’t be impatient. Out of the ten or so service guys there, we’ve used a fair amount of them and Keith is the only person that’s trustworthy.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Isaac, We are sorry to hear about your recent experience with us and we appreciate you bringing this matter to our attention. In order to look into this matter further could you please provide us with your name and preferred method of contact. Our email is careteam@fairfaxhonda.com. Thank you, Fairfax Honda

Overall Facilities 5

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Terrible service folks, awful service.

Reviewed by Isaac.brownSeptember 10, 2022

Terrible service folks, awful service. My sister in law, wife, and myself have been getting our cars serviced here for a few years hoping the service improved, but it doesn’t. Terrible communication, they will literally forget about you so you need to call each hour or you’ll never hear back and your vehicle will just sit there. You can even tell your service guy to call you if it looks like it’ll go into the next day and he’ll just go home at the end of his shift and say nothing (steer clear of Will). One time a series of miscommunications on their part resulted in 4 separate visits throughout the week for a single tire order for my wife’s car (steer clear of Jim). They never tell you when it’s done, all calls and communication are on you. Period. Each time I get a tire rotation, I maintain the same tire pressure but have a sensor problem that results in a pressure light that won’t go away and they refuse to address it. If you tell them you don’t appreciate the quality of the service, contest charges for services you didn’t ask for or expressly said you didn’t want, or straight up call them out for being generally terrible, you basically get a “tough xxxx bro” response. If you contact the general manager or owner via email or phone, you will never hear back. They claim they’re doing checkups and multipoint inspections, but I just switched to Honda of Chantilly (much further away but worth it) and they found several grands worth of repairs for things they assessed have been in dire need for a while now. I’m about as car illiterate as I can be so when someone tells me they’ve been doing the inspections and found nothing wrong, I rely on their word and trust them to not just go sit in a field somewhere. There’s a guy named Keith. Use only Keith and NOBODY ELSE. No joke or exaggeration, if you need something done and Keith isn’t in for a while, wait for him and don’t be impatient. Out of the ten or so service guys there, we’ve used a fair amount of them and Keith is the only person that’s trustworthy.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

Isaac, We are truly sorry to hear about your recent experience with us and we appreciate you bringing this matter to our attention. We will get with our team to look into this matter further. Thank you, Rosenthal Fairfax Honda

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The service desk argued with me about why I was bringing

Reviewed by shivek54August 11, 2022

The service desk argued with me about why I was bringing my SUV in for oil and filter change at 6 months. Any one who knows cars knows that frequent oil and frequent oil change each six months is best. If I want to change oil and filter every one month that should be my decision. Yes, the dealership doesn't make much profit from a 99 dollar service. Please don't argue with a customer who understands car maintenance.

  • Does not recommend this dealer
  • Came in for service or repair

Dealer Response

We are sorry to hear about your recent experience with us and we appreciate you bringing this to our attention. We will get with our team to look into this matter further. Thank you, Rosenthal Fairfax Honda

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Rosenthal Fairfax Honda

Since 1985 thousands have driven out of their way to buy from Rosenthal Fairfax Honda. How far? Try Falls Church Alexandria Arlington Springfield Woodbridge Manassas Fredericksburg Tyson's Corner Sterling Centreville Chantilly and throughout Maryland.
Why? Because these are smart customers who've done their research and learned Rosenthal Fairfax Honda offered them an outstanding selection superlative service would save them thousands on the price of their new or used Honda. No wonder we're known as the Honda Giant. If you are looking for new Honda or a certified used/pre-owned Honda please stop by Fairfax Honda location today!

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