Ken Garff Honda of Orem in Orem including address, phone, dealer reviews, directions, a map, inventory and more

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195 E University Pkwy
Orem, UT 84058

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Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Ken Garff Honda of Orem

Overall Rating:

4.3 (out of 5)

77% recommend this dealer

305 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent Customer Service

Reviewed by Margie Robinson from Orem, UtahFebruary 04, 2023

I brought my car into Orem Ken Garff Honda. Scott listened to me and read some information I had written down about my Honda. He looked through everything and told me the approximate cost of the car repairs. He kept me informed of everything that was done on my car. They had to order a part, so I left my car overnight. They were able to fix my car. I’m a very happy customer.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great customer Service

Reviewed by Margie Robinson from Orem, UtahFebruary 04, 2023

I took my car into Ken Garff Honda to have it repaired. Scott listened to me and read some information I had written down. He told me the approximate cost and kept me informed of everything that they were doing to solve the problem. They had to order a part and so I left my car overnight. They were able fix my car. I’m a happy customer.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

2.0 (out of 5)

We purchased a 2020 Ford Escape in September 2022.

Reviewed by Dbevan60January 13, 2023

We purchased a 2020 Ford Escape in September 2022. We have had so many issues in the past 4 months. Bought the extended warranty but have already spent $500 out of our pocket on repairs that weren’t covered plus 3 trips to 2 different dealerships. Although our sales person was great to work with when we purchased the car, when I contacted him through a text with the problems we were having there was no response. Worst car buying experience in 43 years.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hello , Thank you for taking the time to leave a review for our dealership. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you. Lorenzo Case, General Manager lcase@kengarff.com

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Ken Garff Honda of Orem

For a high-quality used car in the greater Orem region Ken Garff Honda of Orem has a large selection of cars trucks and SUVs to choose from and an exceptional sales team to answer all of your questions.
The finance staff at Ken Garff Honda of Orem will get you a low interest car loan in Orem. By working with a network of lenders we make our customer's dreams of owning a Honda a reality.
Get professional Honda car repair at Ken Garff Honda of Orem's state of the art service facility. The Ken Garff Honda of Orem car repair experts will correctly identify your vehicles problem and make a repair as quickly as possible.

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