Honda
New Car Dealership in Odessa, TX
Overall Rating
3.1/5
Read dealer reviews
Looking for a new Honda? Then Kelly Grimsley Honda, located in Odessa, TX, could be the place for you. Kelly Grimsley Honda offers the latest from Honda including the Accord, CR-V and Civic.
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Kelly Grimsley Honda Reviews
Overall Rating
3.1/5
4 out of 7 people recommended this dealer
clutch work becomes transmission replacement???
Reviewed by CW
in Fort Stockton, TX
May 29, 2019
I own two identical Honda Elements, 04 and 07, and both require clutch replacement (both have the same symptom) . Element 2007 went to Gillman Honda in Richmond TX. Element 2004 went to Kelly Grimsley in Odessa TX.
Element 2007 was fixed with a clutch kit plus associated labor cost, never mentioning any transmission replacement.
Kelly Grimsley's service advisor wanted me to replace the whole transmission. And he quoted me $1500 for a salvaged LKQ transmission alone, in addition to bushing, clutch, pressure plate and associated labor.
Needless to say, I paid $165 as it was classified as inspection fee and took the car to Christian Brothers in Midland. My final cost covers a clutch kit, flywheel, transmission oil and Christian Brothers' labor, which is SUBSTANTIALLY LOWER than what I have been told at Kelly Grimsley.
I have been driving manual transmission for a very long time (30 years), and I know the replacement of transmission is completely uncalled for. There are ignorant people in this world, but I'm not one of them. I'm sorry, Kelly Grimsley!
HORRIBLE doesn’t even begin to describe it
Reviewed by Andrew
in Odessa, TX
September 22, 2018
I don’t usually write many reviews because all too often its in the eye of the beholder and not objective. However, in this case, it’s more than justified. My wife and I had to buy a new last year after her minivan was written off. I did not want to buy or even look at ANYTHING from ANY Kelly Grimsley dealership. His reputation is probably THE worst in town. Nevertheless, my wife wanted to look there because she likes Honda and wanted to see what they had. She really liked a 2017 Honda Pilot and although we also looked at other dealerships, we wound up getting the Honda Pilot that she really liked from Kelly Grimsley. Now after about a year of owning this vehicle (which is still under warranty), we are finding out more and more that is reputation precedes itself and it’s often even worse than what we’ve heard. My wife has taken her vehicle in 3 times for essentially the same problem. None of the times that she’s taken it in have they bothered to call to give an update, let her know it was going to take longer, explain the situation, etc. The first time, they didn’t even realize that had it after she dropped it off so the work took longer than their estimated time to repair. This last time they left a crowbar on top of the windshield wiper and when she went to turn them on because it was raining, the crowbar came flying up and could have easily damaged the car and/or windshield. Getting a loaner or anything set up for a rental has been like pulling teeth if she could get one at all. Next time We are in the market for a car, there is ABSOLUTELY NO WAY, we will be buying anything from any Kelly Grimsley dealership. They would have to pay US to take the car and even then it wouldn’t be worth it. If I could give zero stars or negative stars, I would because they deserve that!!!
Not only are we not going to buy from Kelly Grimsley again, I will not refer anyone to Kelly Grimsley. In fact, I will strongly discourage people from buying from Kelly Grimsley. The way I see it is Friends don’t let friends buy Kelly Grimsley!!!
Internet sales team was great
Reviewed by Paul
in Andrews, TX
April 29, 2016
Excellent customer service. Worked with the internet sales team. No other dealer in the area could even come close in price. The buying process was relatively straightforward. Not a lot of time wasted on this deal. There was a little bit of confusion on some of the accessories and warranty buying, but nothing that was significant. Would consider buying from them again.
