Russell & Smith Honda

Called service dept to schedule recall repair on airbags. Told no appointment required. It would not take long. Got to the dealership and asked if I had an appointment, explained we called and told appointment not required. Then told at least 4-6 hour wait, and could I make appointment to come back. I was not happy. I did not have 4-6 hours to waste. They then offered rental for day, why not offer rental when we called. I need an SUV as I had large objects to move and was leaving for NC next day. The service person then told me NOT GIVE HIM ATTITUDE! We have purchased nine vehicles from this dealership, the last one a Honda Odyssey. Had nothing but trouble with the electronics and it went back to service department many times. Each time they denied any problems and were rude unhelpful and told lies about contacting us and the problem. We sold the Odyssey and they will not be getting this repeat customer back, or any family or friends we can influence not to go there. Terrible, rude arrogant service department is ruining the dealership. We have told management and sales staff many times, they do not care. DO NOT use this dealership, run don’t walk to a dealership that cares. You would have thought with the social media available today they would protect their reputation better.

Tried to charge $1000 for replacing two wheel bearings on Honda Civic! I went elsewhere for half the price. Also charged me a $126 for diagnostic fee. If you do not have extended warranty on car, I would avoid this place for repairs.

Tre and Jad were fantastic setting up and Finalizing the deal for my father-in-law's Honda. The courtesy and professionalism was Great ,even our Grand Kids enjoyed themselves. My wife and I would like Thank you all for stress free experience.