Russell & Smith Honda in Houston including address, phone, dealer reviews, directions, a map, inventory and more

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2900 S Loop W
Houston, TX 77054

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm

Reviews of Russell & Smith Honda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

114 out of 127 people said they would recommend this dealer

1 (out of 5)

Recall

Reviewed by Rude arrogant service rep in Houston TXSeptember 04, 2020

Called service dept to schedule recall repair on airbags. Told no appointment required. It would not take long. Got to the dealership and asked if I had an appointment, explained we called and told appointment not required. Then told at least 4-6 hour wait, and could I make appointment to come back. I was not happy. I did not have 4-6 hours to waste. They then offered rental for day, why not offer rental when we called. I need an SUV as I had large objects to move and was leaving for NC next day. The service person then told me NOT GIVE HIM ATTITUDE! We have purchased nine vehicles from this dealership, the last one a Honda Odyssey. Had nothing but trouble with the electronics and it went back to service department many times. Each time they denied any problems and were rude unhelpful and told lies about contacting us and the problem. We sold the Odyssey and they will not be getting this repeat customer back, or any family or friends we can influence not to go there. Terrible, rude arrogant service department is ruining the dealership. We have told management and sales staff many times, they do not care. DO NOT use this dealership, run don’t walk to a dealership that cares. You would have thought with the social media available today they would protect their reputation better.

Customer Service 1

Buying Process 4

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Overcharge for repairs not under warranty

Reviewed by Astrosfan in Houston, TXDecember 06, 2019

Tried to charge $1000 for replacing two wheel bearings on Honda Civic! I went elsewhere for half the price. Also charged me a $126 for diagnostic fee. If you do not have extended warranty on car, I would avoid this place for repairs.

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

David&gloria from Houston,Tx 2/25/2017

Reviewed by David & Gloria Burks in Houston,TexasFebruary 27, 2017

Tre and Jad were fantastic setting up and Finalizing the deal for my father-in-law's Honda. The courtesy and professionalism was Great ,even our Grand Kids enjoyed themselves. My wife and I would like Thank you all for stress free experience.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Russell & Smith Honda

At Russell & Smith Honda we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Honda models and are confident we can find the new car truck van or SUV of your dreams. Looking for that certain Accord Civic Odyssey CR-V or Pilot? We will do everything it takes to get you that model equipped with the features you desire.

If you are in the market for a used car in Houston TX look no further! At Russell & Smith Honda we stock a large amount of high quality used cars to serve the Houston TX region.

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