Jones Family of Dealerships in Lancaster including address, phone, dealer reviews, directions, a map, inventory and more

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1321 Manheim Pike
Lancaster, PA 17601

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 4:00pm

Reviews of Jones Family of Dealerships

Overall Rating:

4.9 (out of 5)

94% recommend this dealer

88 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Jones Honda Damaged My Car During Recall Service

Reviewed by jklefevre from Lancaster, PAAugust 13, 2020

I've had wonderful service from the Jones Honda Service department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20. Not only did they not perform the fuel pump replacement properly (the car was delivered leaking fuel, with the fuel gauge non-functional and tire pressure problems), but when I returned to have them fix the issue, they (a) damaged my front wheel and (b) ended up needing to keep my car from Friday morning until the following Monday morning to fix all of my issues. Their Service Director, Joe K. refused to take responsibility for the wheel damage even though the service manager for my car said that they would split the cost of repair. I tried to communicate to both President of Operations Don S. and General Manager Kris J. on several occasions to work out a fair solution, but received no response or even an acknowledgement. I am now forced to file a civil complaint to recover the cost of the wheel damage. If you bring your auto in for service, I highly recommend taking a timestamped video walk around of your car before turning your keys over to the service rep and again when you pick up your auto after service. I feel bad giving this poor of a rating because the Service Manager who typically handles my car (Luis) is fantastic (a big reason why we just purchased a 2020 Civic Sport from this dealer), but I am extremely disappointed with the Jones Honda service management's total lack of responsiveness, their inability to take responsibility for my car while it was under their care, and the general disregard for the customer that was displayed throughout this experience. For this I give them a well-deserved zero stars (although I need to choose 1 to post).

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great service!

Reviewed by Ashley R from Lancaster, PennsylvaniaNovember 22, 2019

You will not be disappointed in shopping for a vehicle here, Honest, fast, and true to their customers. Patient and understanding as you ask questions.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Highly recommended! Phenomenal service

Reviewed by Laura Gutshall from MechanicsburgFebruary 06, 2019

Great dealership to deal with! Salesman’s know the vehicles and are great at answering questions. Staff is friendly and helpful. They worked with us to get us the monthly payments that we wanted, they made extra phone calls for us. They got us exactly what we wanted. The process of buying a car was extremely easy, they had it all very orderly. Tom Kelley from the used car dealership was phenomenal to work with. Was not overly pushy, but was helpful. Have lots of options of used and new vehicles. They won’t disappoint you, go see them!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Jones Family of Dealerships

About Jones Honda - Your Lancaster Honda Dealer
Located in Lancaster PA the staff at Jones Honda will help you find the Honda vehicle you want. At Jones Honda we offer a searchable online inventory of new Honda cars in Lancaster along with well maintained used cars by today's top manufacturers. Come visit our new Honda and Lancaster used car lot to take a test drive! Our sales staff will help you find that new Honda or quality used car that you have been searching for.

Searching for an auto loan in Lancaster that suits your lifestyle? For years the financial staff at Jones Honda has offered expert advice for those seeking an affordable

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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