Rick Roush Honda

Dan Weinmann was very professional. Service was good and quick. Will be back with two more vehicles.

CUSTOMERS REVIEW YOUR PAPERWORK!!!! I moved to the area and my lease was soon to expire. Antwain Board, Sales was happy to assist me and was able to locate a 2024 Honda Civic Sport for me at another dealership. I put down $600 to hold the car for a three-year lease term. On July 31, 2024 the car supposedly arrived that day and was called to complete the lease paperwork and pick up the car. Immediately, I noticed my contract only reflects a $500 down payment not $600. Additionally, I was informed by Honda Financial I was entitled to a $1,000 loyalty credit due to leasing two prior Honda's in the past six years, however Rick Roush only credited me $500. Furthermore, during contract signing I DECLlINED Cilajet (a paint protection warranty for 10 years) for $999.00, however Ray Cieslak, Finance Manager overrode my electronic signature marking I accepted the product. Why would I accept this if my lease is only for 3 years and not knowing if the product was applied or not since I picked up the car within a few hours of being delivered to the dealership. I reached out to the Federal Trade Commission and they informed me there is a ongoing concern with dealers illegally forcing customers in taking and paying for add-on products. Also, on Cilajet's limited warranty registration form it clearly states, "The purchase of a Cilajet product is voluntary and not required to purchase, lease or obtain financing on motor vehicles". Over a month later, I am still waiting on a call back to rectify this unethical concern.

Moving to a new area always brings challenges, and when my 2023 Honda's engine light suddenly appeared shortly after settling in Medina, I was concerned about finding reliable service. Fortunately, my worries were swiftly eased by the exceptional assistance of Dan W in the Service Department at Rick Roush. Upon calling the dealership, I was promptly connected with Dan, who was able to quickly schedule an appointment that fit my busy schedule. His knowledge about Honda vehicles was evident, as he patiently explained the possible causes of the engine light and what to expect during the service visit. Dan ensured that my car was seen promptly by the service team, who diagnosed and resolved the issue quickly. Throughout the process, Dan kept me informed, providing updates on the progress and making sure that any additional questions I had were answered. Dan's friendly demeanor and genuine interest in helping customers stood out. Moving to a new town can be daunting, but Dan's assistance made me feel welcomed and reassured that my vehicle was in good hands. His dedication to customer service is commendable and truly made my experience with Rick Roush a positive one. If you are in Medina and need your Honda serviced, I highly recommend reaching out to Dan W at Rick Roush—you won't be disappointed.