John Hinderer Honda in Heath including address, phone, dealer reviews, directions, a map, inventory and more

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1515 Hebron Rd
Heath, OH 43056

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Sales: 888-322-0962

Used Cars: 888-322-0962

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun 12:00pm – 5:00pm
Mon 7:30am – 9:00pm
Tue 7:30am – 9:00pm
Wed 7:30am – 9:00pm
Thu 7:30am – 9:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of John Hinderer Honda

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.7 (out of 5)

61 out of 90 people said they would recommend this dealer

1 (out of 5)

Avoid this dealership

Reviewed by Sarah D in Columbus ohioAugust 22, 2020

After a lot of research I found a vehicle here that caught my eye. I noticed the price was high but thought maybe they'd be willing to negotiate a little based on comparable vehicles being priced much lower with less miles than this one. I went in today to test drive a vehicle. Nice vehicle but again way overpriced. After going over numbers with the salesman he asked what was holding me back. I said, well the price is definitely a drawback. They didn't come down even a penny. I told him I would have to think about it. He was understanding and handed me a copy of everything we discussed. While walking out to my car to leave, a man claiming to be the sales manager was calling out for me. I had never met this gentleman. He followed me all the way to my car just to make a snarky remark about them pricing their vehicles very aggressively and that there was nothing they could do for me then. I found this completely unprofessional and a bullying tactic that went too far. How is it okay to follow a female or anyone to their car and try to intimidate them?? To follow me until I am opening my car door just to make a passive aggressive comment then walk away is NOT okay! I will never buy a vehicle from this lot because of it. Needless to say, we found the EXACT vehicle for $2,000 less and with 3,000 less miles at a dealership that has way better reviews and already seems to have much better customer service. Stay away from this dealership if you can. Not the proper way to run a business. If I could give zero stars I would.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

AVOID!!!

Reviewed by Trey N. in Columbus, OhioDecember 31, 2019

AVOID THIS DEALERSHIP AT ALL COSTS!!! I bought a 2014 Jetta Sportwagen on Dec. 14 2019. I worked with Eric Stephenson. During the test drive the sunroof would not open at all and made a grinding noise, when tried. Eric told me it would be fixed if I wanted the car. I liked the car and and wrongfully assumed he had some amount of integrity. Before leaving the dealership I tried the sunroof. It opened and closed, problem solved right? Later that week there was snow. I was clearing off my car when I noticed that the sunroof wasn't aligned with the roof properly. I called the dealership and they said to bring it by. When I brought it down I was told there wasn't a tech in to look at it and to leave my name and number and they'd call me back. Never heard back. I called them again on Dec. 28 and scheduled and appointment for Monday the 30th at 9am. I bring it down and they tell me I need to replace the sunroof track because it is bent. I went and talked to Eric again and explained to him that the sunroof still isn't fixed. He asked me to have a seat as he went and talked to Justin. He comes back and says that I should contact VW but there was nothing else they could do. I call VW and their first question was, why do they think we should pay for it? I told them I was just jumping through their hoops in hopes of a resolution. After I got off the phone with Byers VW, I went and found another sales manager who was the most helpful so far. Unfortunately I didn't get his name. But when I was explaining the situation to him, Michael Dixon another sales manager, rudely interrupts and tells the other sales manager we had already had a conversation and that it's been taken care of. The currently unknown sales manager asks to see the file on my purchase. I was again asked to have a seat. Over the next half hour or so I spoke with Michael back and forth and in the end told me I needed to show up to the VW dealership and see what they can do. He also told me to purposely deceive the dealership and specifically not mention I purchased from them, because then VW would not help me. It seems to be a common theme over the last few months for this dealership to say something will be fixed and then when it's not, they act like it's not their responsibility to fix the problem they said they would fix. I contacted them again this morning. I will be filing a claim with the Consumer Protection Agency later today if I am not contacted with some sort of resolution.

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

Great dealership

Reviewed by Mel in Central, OhioSeptember 20, 2017

Great buying experience. Ron and Jordan were very helpful. Free ice cream and no pressure. Love my new car!!!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About John Hinderer Honda

Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Honda of your choice. At Hinderer Honda, our goal is to assist you in making a confident decision. Our friendly, professional staff members will answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Honda models, including Civic, CR-V and Odyssey. Wherever you live in the Columbus area, or if you're driving from Newark, Zanesville, Reynoldsburg or Pickerington, we are ready to serve you.

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