Borman Autoplex

Casa Autoplex and AutoGroup is the absolute worst company you could do business with. For the love of God, the service is so bad, but the way they treat their employees is even worse. It's almost unbelievable. My vehicle was in there for service several times, with both their Hyundai and Ford service departments. I've received my vehicle back with a broken windshield, that it didn't have before it was dropped off for service at the Hyundai department. I had to fight to get them to fix it for me. The Ford Service Department is even worse. They took 3 months to get my Radio fixed, even though they knew the issue the day after they had it. I literally had to call 5 times a day there at the end, to get anything done or moving. Even then, I had to take a personal trip into town to see them. I live out of town, which made that super inconvenient. No rental, no loaner, 3 months with no follow ups. The management is incompetent. The HR woman Angel, yelled at an employee in front of the whole service department, for asking about FMLA for their sick Grandmother. The HR person. Great job at keeping things sooo confidential, even the customers could hear her! This place is a joke. The way they treat their employees and their customers is absolutely disgusting. If you seek a company who actually cares about people, don't take your vehicles here. Home of the nice guys? Yeah right. -5/10 don't recommend.

Casa Autoplex and AutoGroup is the absolute worst company you could do business with. For the love of God, the service is so bad, but the way they treat their employees is even worse. It's almost unbelievable. My vehicle was in there for service several times, with both their Hyundai and Ford service departments. I've received my vehicle back with a broken windshield, that it didn't have before it was dropped off for service at the Hyundai department. I had to fight to get them to fix it for me. The Ford Service Department is even worse. They took 3 months to get my Radio fixed, even though they knew the issue the day after they had it. I literally had to call 5 times a day there at the end, to get anything done or moving. Even then, I had to take a personal trip into town to see them. I live out of town, which made that super inconvenient. No rental, no loaner, 3 months with no follow ups. The management is incompetent. The HR woman Angel, yelled at an employee in front of the whole service department, for asking about FMLA for their sick Grandmother. The HR person. Great job at keeping things sooo confidential, even the customers could hear her! This place is a joke. The way they treat their employees and their customers is absolutely disgusting. If you seek a company who actually cares about people, don't take your vehicles here. Home of the nice guys? Yeah right. -5/10 don't recommend.

This has been the worst car-buying experience I have ever had. I originally purchased my vehicle in July, but due to constant staff turnover and extremely poor organization, no one has been able to keep track of my sale. I have had to re-sign paperwork four separate times—twice in July, once in October, and again at the end of December. This dealership clearly struggles with basic record-keeping and follow-through. Since then, I have repeatedly tried to contact the dealership regarding my license plates. I have called multiple times and sent text messages to the individuals who were supposedly assigned to help me, yet I have received no responses. When I call, my calls are redirected and eventually sent to a voicemail box that is full, making it impossible to get assistance. I do not live in Las Cruces, so casually driving down to the dealership is not convenient—but it seems physically showing up is the only way to get anything done. I have wasted an incredible amount of time trying to resolve issues that should have been handled months ago. In October, when I drove back to sign paperwork again, I was promised a full tank of gas. My car key was given to someone, returned about 10 minutes later, and when I got into my vehicle, no gas had been added. No one apologized or addressed it. I have been driving this car since July and still do not have permanent plates. I am currently on my ninth temporary plate, which is completely unacceptable. Overall, this experience has been frustrating, time-consuming, and extremely disappointing. I would not recommend this dealership to anyone.