Honda of Frontenac

I have purchase a 2020 Honda Insight from this dealership in the fall of 2019. Since the purchase, I have this dealership only for all the recommended preventive maintenance. The problems started with my 35000 mile check. I brought the car for a scheduled appointment for the service that should have taken 1.5 hours. When I called back 4 hours later to check on it's status, the car was still not in the bay. I took 6 hours to get my car back. This morning I brought my can in at 9:30 AM appointment, and was told that the service should take around 4 hours. I called to check the status at 5:45 PM and was told that they just put the car in the bay, which means that tomorrow I am without a vehicle.

I bought a Honda Ridgeline RTL in July 2021 from Honda of Frontenac. I put a large deposit down and financed the rest through Honda Finance. I asked the finance manager several times regarding any need I would have to go to the Illinois DMV for anything whatsoever He assured me that everything would was being taken care of at the dealership that day. The salesperson even put my old plates on my new truck. But.... they never had my plates transferred and they apparently did not add the taxes into the financing. Imagine my amazement when I went to the DMV in March 2022 and found out that my plates were still registered to my old truck and I owed 3 grand for taxes, title, and registration. I had called Honda of Frontenac a month prior and asked some questions due to receiving my tag renewal that had my old truck information. However, I got passed around without receiving any answers. I should be refunded the doc fee at the very least. When I bought the truck, they were not willing to make any deals. The sales manager said I would have free oil changes for life. However, when I called several months later I was told by two different people at Honda of Frontenac that I must have heard wrong. I would like the documentation fee refunded and for them to throw in some freebies for my truck. Heaven forbid I got pulled over during that time while I was driving around with tags that were not registered to me and a truck for which my name was not linked to in the IL DMV's system. I also had to buy new plates due to their error.

Ryan is an excellent salesman he took care of what I needed i would recommend this dealership to friends and family and deal with them.in the future.