Jeffrey Honda in Roseville including address, phone, dealer reviews, directions, a map, inventory and more

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30800 Gratiot Ave
Roseville, MI 48066

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Reviews of Jeffrey Honda

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

69 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Unsatisfactory service Overall.

Reviewed by Anjana Kapoor from Sterling HeightsMay 11, 2021

I purchased my Honda CRV from this place and am very satisfied but it was a nightmare to get it serviced when it was time for getting it serviced. They charged for service that they never provided. lots of confusion and trying to pacify the customer but turned out to be a hollow promise too. Very poor service. Car wasn't repaired properly even when it was within the warranty period. Highly unsatisfied. Had to take my car to another dealership for servicing.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Anjana, thank you for choosing Jeffrey for the purchase of your vehicle. We do apologize for issues encountered while servicing your vehicle. We'd like to hear additional details. Please feel free to email support@jeffreyauto.com to discuss further. Thank you!

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Lease of 2021 CR-V EX-L

Reviewed by Linda P from Warren, MIMarch 11, 2021

I worked with Lee at Jeffrey Honda. He contacted me within hours of my sending an email about a trade-in and new lease. That same day came to my work with the car I ended up leasing and reviewed my trade-in, took photos and test drove. He was very knowledgeable and great to work with.. The dealer gave excellent price for my trade-in and entire deal done within 2 days. Very satisfied with salesman Lee and entire dealership.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Linda P, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jeffrey Honda. Thank you so much again for your feedback! We hope you have a great day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

2.5 (out of 5)

Documents

Reviewed by RJ from Detroit,MIFebruary 20, 2021

A guy named Sam on sales was so rude,needs customer service trainingI was trying to inquire about documents I understand paperless.But was asking for option other than paperless

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Rj, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

Overall Facilities N/A

Customer Service 2

Buying Process 3

Quality of Repair 3

Maximum rating = 5

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