2501 Henry St
Muskegon, MI 49441

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Sales: 231-246-1874

Used Cars: 231-651-2468

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 4:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Betten Baker Honda

Overall Rating:

3.9 (out of 5)

94% recommend this dealer

308 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

PICKED UP A 2024 HONDA PILOT ON 11/31/23.

Reviewed by JIMNovember 21, 2023

PICKED UP A 2024 HONDA PILOT ON 11/31/23. HAD A TOWING PACKAGE INSTALLED. THE DEALERSHIP KNOWINGLY LEFT OUT THE PART THAT MADE THE HANDS- FREE TAILGATE INOPERABLE. LEFT OVER 3 VOICE MAILS BEFORE ANY ONE RESPONDED. GOT A CALL BACK FROM TONY ALCALA AND HE ADMITTED THE HE DID NOT ORDER THAT PART NEEDED. I LIVE 3 HOURS FROM THE BETTEN BAKER HONDA. SO WE AGREED TO HAVE THE CAR SERVICED AT WILLAMS HONDA IN TRAVERSE CITY. HEARD NOTHING FROM WILLIAMS I CALLED THEM ON 11/14/23 AND THEY INFORMED ME THAT TONY SAID HE WOULD ORDER THE PART AND SEND TO WILLIAMS. THIS NEVER HAPPENED. SPOKE TO WILLIAMS HONDA ON 11/14/23,THEY AGREED TO ORDER THE PART. MADE AN APPOINTMENT TO HAVE IT INSTALLED ON 11/30/23 . TONY ALSO SAID THAT HE WOULD SEND ME SPLASH GUARDS FOR MY TROUBLE, THIS HAS HAPPENED.I LEFT A MESAGE WITH THE GENERAL MANAGER JOSEPH GRIMM TODAY, HE HAS NOT RETURNED MY CALL. VERY UPSET WITH THE DISHONESTY AND DELAYS. STILL HAVE NOT RECEIVED THE TITLE AND REGISTRATION FOR THE VEHICLE. TOMORROW WILL BE EXACTLY 4 WEEKS SINCE THE PURCHASE. THIS TRANSACTION WAS NOT PROFESSIONAL AND VERY DISHONEST. CANNOT RECOMMEND THIS DEALERSHIP TO ANYONE.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Dishonest and Doesn’t care!

Reviewed by Mrichardson from Beecher ILNovember 19, 2023

I found a pickup exactly like I wanted that I've been searching for weeks online for at this place but I live 180 miles away. I called to make an appointment for the next day with a salesman named Currie and wanted to express my concerns that it wouldn't be sold while I'm making the 3 hour drive there. He told me that he was putting the keys in his office so no one could do anything with it and it would be there for me when I got there the next morning. I left my house at 6 am to make the drive there. About half way, Currie calls me and tells me that he had some leads that he had to tend to a half hour before my appointment. I asked him, they aren't coming to look at the pickup I'm coming for are they and he replied that they were not. Upon my arrival, I was told by Jeff, the sales manager that Currie had went home and someone was already there looking at the pickup that I came for. I reiterated that Currie promised me that this issue wouldn't happen to me. Jeff gave all kinds of excuses like the internet sales guy booked an appointment with the other people at 7pm the day before and I had to tell him that I booked my appointment around noon before they did. Also he said all his guys weren't trained on the new system they have, blah blah blah. He didn't seem to care what Currie had promised me or the fact that I was out about 400 miles round trip, a lost day of work and extra mileage on my truck when I'm trying to keep the miles low and trade it in. Long story short, the other people bought the truck out from under me and all Jeff offered me was some gas without so much as an apology. Evidently Currie knew that he screwed up and wanted to avoid conflict so he went home before I arrived. I think everyone needs to know about the dishonesty and lack of compassion from this dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I found a pickup exactly like I wanted that I've been

Reviewed by Mrichardson1977November 19, 2023

I found a pickup exactly like I wanted that I've been searching for weeks online for at this place but I live 180 miles away. I called to make an appointment for the next day with a salesman named Currie and wanted to express my concerns that it wouldn't be sold while I'm making the 3 hour drive there. He told me that he was putting the keys in his office so no one could do anything with it and it would be there for me when I got there the next morning. I left my house at 6 am to make the drive there. About half way, Currie calls me and tells me that he had some leads that he had to tend to a half hour before my appointment. I asked him, they aren't coming to look at the pickup I'm coming for are they and he replied that they were not. Upon my arrival, I was told by Jeff, the sales manager that Currie had went home and someone was already there looking at the pickup that I came for. I reiterated that Currie promised me that this issue wouldn't happen to me. Jeff gave all kinds of excuses like the internet sales guy booked an appointment with the other people at 7pm the day before and I had to tell him that I booked my appointment around noon before they did. Also he said all his guys weren't trained on the new system they have, blah blah blah. He didn't seem to care what Currie had promised me or the fact that I was out about 400 miles round trip, a lost day of work and extra mileage on my truck when I'm trying to keep the miles low and trade it in. Long story short, the other people bought the truck out from under me and all Jeff offered me was some gas without so much as an apology. Evidently Currie knew that he screwed up and wanted to avoid conflict so he went home before I arrived. I think everyone needs to know about the dishonesty and lack of compassion from this dealership.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Betten Baker Honda

Betten Honda serving Muskegon Grand Rapids Holland Traverse City Grand Haven Manistee Ludington and Grandville is proud to be an automotive leader in our community. Since opening our doors Betten Honda has maintained a solid commitment to you our customers offering the widest selection of Honda vehicles and ease of purchase.

Whether you are in the market to purchase a new Honda a used/pre-owned vehicle or if you need financing options we'll help you find a car loan that works for you! Even if you have bad credit or are a first time car buyer you can trust that Betten Honda will get you into the automobile of your choice.

Ready to buy? Get a price quote before visiting the dealership.

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