Crown Cadillac Buick Honda Mazda in Holland including address, phone, dealer reviews, directions, a map, inventory and more

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196 Regent Blvd.
Holland, MI 49423

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Sales: 616-344-2337

Used Cars: 616-344-0014

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 5:30pm
Wed 9:00am – 5:30pm
Thu 9:00am – 8:00pm
Fri 9:00am – 5:30pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Crown Cadillac Buick Honda Mazda

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

240 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.8 (out of 5)

Very poor workmanship

Reviewed by BPage from Holland, MiApril 21, 2021

Looking at reviews I can tell why pretty much all of their 5 star ratings are from 2016. I have been a loyal customer for almost as long as Crown has been on Central Ave. in Holland. I have purchased a few cars and have had them serviced there. For over a year I have noted service has gone way down hill. From loose lug nuts after tire rotation, too unsecured air filter after oil change and their “safety check list” that their mechanics fill out are a joke. My issue for writing this, comes from work they performed on my Ram. I took to another shop to have them do repairs as I have not been happy with quality of dealership work. Shop found clunk that dealership couldn’t. It was combination of front brake caliper flopping around (missing caliper bolts) and very bad ball joints. This was same side that had been replaced a few months earlier (entire hub assembly had to be replaced as well as rotor and caliper), had gone through oil/ fuel filter change and brought in and “supposedly checked” same side because of tire pressure light. I took to another shop and now having to have everything that had a thread on it tapped as all bolts and holding nuts were cross threaded. I will never take another vehicle to their service department.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

The service manager would like to discuss your experience with you. Please email Trevor at tbeardsley@crownmotors.com.

Overall Facilities N/A

Customer Service 3

Buying Process 5

Quality of Repair 2

Maximum rating = 5

4.3 (out of 5)

Buick Enclave

Reviewed by Susan Balliet from Rockford, MIFebruary 12, 2021

Obed Ortiz did a wonderful job helping me find and purchase my vehicle. It was unfortunate the service department did not touch up the small fixes on the vehicle before pickup. Huge thank you to Obed for driving an hour to delivery and apply the paint!! Ask for Obed if you want great service from a super nice guy!!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you, Susan!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 2

Maximum rating = 5

1.5 (out of 5)

yes. Crown is in biz to Make a Profit - BUT...

Reviewed by Marvin from Holland, MIDecember 28, 2020

We all know Crown is - in biz to Make a Profit... But - at whose expense??? Sorry to say, in my case (so far) - it's been at My Expense... Certainly, we all make Mistakes... But, will Crown - own up and be Responsible??? Been 3 weeks now - hoping they'll take Responsibility... Dan Marzynski (GM) has Ignored my tele calls and email. Troy DeWys tried Bullying me into eating their mistake - owning up to only $200... Their Mistake??? Disguised a bad wheel bearing - explained it was tire noise and wind from roof rack... My expense? $911.60. Will post update if Crown takes full Responsibility... And I welcome Crown Motors to Respond to this review - yes, Please respond Mr Marzynski...

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Marvin, the sales manager Dan will be reaching out to you shortly.

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

About Crown Cadillac Buick Honda Mazda

Crown Motors Limited began in April 1986 when Craig and Emilie Wierda purchased Ter Haar Venhuizen Cadillac Oldsmobile in Holland Michigan. Its now been over 30 years and we've grown to 5 dealerships and 10 brands to best serve our valued friends throughout this great state and abroad. We welcome you to stop in and experience the Crown difference. Our friendly and professional staff has no other wish then to fulfill your automotive needs in New or Used Sales and Service. We have recently been awarded by the people of West Michigan Best New and Used Car Sales and Best in New and Used car Service. We hope to see you see soon!

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