Al Serra Auto Plaza in Grand Blanc including address, phone, dealer reviews, directions, a map, inventory and more

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6201 S Saginaw Rd
Grand Blanc, MI 48439

Get Directions

Sales: 810-503-0005

Used Cars: 810-535-7462

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 3:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:00am – 3:00pm

Reviews of Al Serra Auto Plaza

Overall Rating:

4.8 (out of 5)

97% recommend this dealer

1635 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent Dealership

Reviewed by Scott Tomrell from Lansing, MIMay 18, 2022

My wife and I have had nothing but great service from the Al Serra Grand Blanc team. Brad is the best salesman we have ever had the pleasure to work with. His efficiency and professionalism have made our vehicle buying experiences all 10 stars. The service department has always met expectations.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Worst dealership service department

Reviewed by Sierrahotel from Flushing MiApril 12, 2022

Had to wait 3+ weeks to make an appointment and then they held onto my truck for 2 days without even looking at it. The employee made comments about having to sue the warranty company they sell because they look for reasons to not cover parts. The service manager is rude and will tell you they don't do timelines there so please know you're dropped off your vehicle to incompetent people who don't know how to hold appointments but would be the first to complain if they were mistreated, disrespected or had their time wasted. After they take your 50k for a truck and 6k for a warranty you're absolutely useless to them unless they can have your vehicle for weeks on end

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi and thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our Service Director. If you would like to send your name and contact info, please email cx@alserra.com. We would love to reach out to you.

Overall Facilities 3

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great service thanks for always helping

Reviewed by Bob from Mt. Morris Michigan March 30, 2022

Great customer service very attentive to customers needs Always taking care of our needs and keeping us informed on the progress of our vehicle very helpful

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you, Bob!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Al Serra Auto Plaza

We've erased the reasons you dread visiting a dealership. We provide the Best Price from the start so there is no uncomfortable negotiating or worrying if you got the best deal. An Al Serra Sales Advisor can sell any vehicle on the lot. Our Sales Advisors will be with you from start to finish eliminating the confusing traditional practice of forcing you to deal with multiple people during the process. Our sales process is easy and efficient. We know you have other things to do with your day and we respect and value your time. That's why we're always looking for new ways to lessen the amount of time it takes to buy a vehicle.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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