A member of the Cars.com family
A member of the Cars.com family
6201 S Saginaw Rd
Grand Blanc, MI 48439
Sales: 810-503-0005
Used Cars: 810-535-7462
Sales Department
| Sun | Closed |
| Mon | 9:00am – 6:00pm |
| Tue | 9:00am – 6:00pm |
| Wed | 9:00am – 6:00pm |
| Thu | 9:00am – 6:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 3:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 5:00pm |
| Tue | 7:00am – 5:00pm |
| Wed | 7:00am – 5:00pm |
| Thu | 7:00am – 5:00pm |
| Fri | 7:00am – 5:00pm |
| Sat | 7:00am – 3:00pm |
See all dealerships near Grand Blanc, MI that carry Chevrolet, Honda, Kia, Dodge, GMC, Jeep, Volkswagen, Subaru, Cadillac, Buick, Chrysler, RAM
Overall Rating:
4.8 (out of 5)
97% recommend this dealer
1635 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Excellent Dealership
My wife and I have had nothing but great service from the Al Serra Grand Blanc team. Brad is the best salesman we have ever had the pleasure to work with. His efficiency and professionalism have made our vehicle buying experiences all 10 stars. The service department has always met expectations.
Maximum rating = 5
Worst dealership service department
Had to wait 3+ weeks to make an appointment and then they held onto my truck for 2 days without even looking at it. The employee made comments about having to sue the warranty company they sell because they look for reasons to not cover parts. The service manager is rude and will tell you they don't do timelines there so please know you're dropped off your vehicle to incompetent people who don't know how to hold appointments but would be the first to complain if they were mistreated, disrespected or had their time wasted. After they take your 50k for a truck and 6k for a warranty you're absolutely useless to them unless they can have your vehicle for weeks on end
Dealer Response
Hi and thank you for reaching out to us. We regret to hear about the situation you have described. Your review has been forwarded to our Service Director. If you would like to send your name and contact info, please email cx@alserra.com. We would love to reach out to you.
Maximum rating = 5
Great service thanks for always helping
Great customer service very attentive to customers needs Always taking care of our needs and keeping us informed on the progress of our vehicle very helpful
Dealer Response
Thank you, Bob!
Maximum rating = 5
We've erased the reasons you dread visiting a dealership. We provide the Best Price from the start so there is no uncomfortable negotiating or worrying if you got the best deal. An Al Serra Sales Advisor can sell any vehicle on the lot. Our Sales Advisors will be with you from start to finish eliminating the confusing traditional practice of forcing you to deal with multiple people during the process. Our sales process is easy and efficient. We know you have other things to do with your day and we respect and value your time. That's why we're always looking for new ways to lessen the amount of time it takes to buy a vehicle.
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