Thelen Auto Group in Bay City including address, phone, dealer reviews, directions, a map, inventory and more

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1112 N Euclid Ave
Bay City, MI 48706

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Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 10:00am – 4:00pm

Service Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Thelen Auto Group

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

133 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bunch of crook salesman

Reviewed by Steven A Horton from SaginawFebruary 08, 2021

steven horton.....just beyond sad your sales manager nd team wont own up to the service light for the oxygen sensor going off and fixing it when I just bought the dang truck 2014 chevy Silverado crew cab. day I got it the sensor(s) shot off. freaking pathetic they giving me the go around making me responsible due to there service people not doing something right first time. very unhappy and I am giving proof along with the worst rating I can on any social site for this company for there shady acts and xxxx poor communication efforts to fix the issues I been having. I'll never recommend anyone buy from you guys if anything I am determined to make sure so many know not to go through you guys due to your acts and selfish ways. I'd post picture of what tripped but will not let me. ended up having emission leak with vacuum leak and cylinder 3 misfiring . within a day of purchase. great service team and covering up faulty equipment

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Service and Easy Transaction

Reviewed by Andrew Massey from Chelsea, MIOctober 07, 2020

Recently bought a hard to locate Miata MX5 through them. I had to travel a good distance to get the car and they were transparent and very fair about the pricing so we had the deal completely agreed to before I arrived. My sales person picked me up at a local airport and we had the paperwork done very quickly and I was on my way. Excellent customer service and a particular shout out to Leo Moskowitz.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Excellent service and quality product

Reviewed by MRH1981 from Bay City, MIJune 05, 2019

Went in to buy a new Subaru and was helped by Anthony. I never felt pressured and all my questions were answered fully. Anthony listened to what I was looking for and recommended different cars allowing me to test drive all of them. I ended up buying a new car that afternoon and would not have without the positive experience with both the dealership and the salesperson.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Thelen Auto Group

Thelen is your one-stop-shop for new pre-owned and certified vehicles service OEM parts and auto body repair. We carry a wide variety of new vehicles including: Audi VW Mazda Subaru Honda Chrysler Dodge Jeep Ram and Kia. We offer our Best Price First to make your used car buying experience easy and hassle-free. Our dealerships are family owned and operated. We are here to serve you!

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