Ourisman VW of Laurel - Curbside pickup and home delivery available in Laurel including address, phone, dealer reviews, directions, a map, inventory and more

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3371 Laurel Fort Meade Rd
Laurel, MD 20724

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Sales: 866-727-4165

Used Cars: 866-485-4844

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 6:00am – 7:00pm
Tue 6:00am – 7:00pm
Wed 6:00am – 7:00pm
Thu 6:00am – 7:00pm
Fri 6:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Ourisman VW of Laurel - Curbside pickup and home delivery available

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

148 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Superb deal, swift service

Reviewed by CharmCityBuyer from Baltimore, MDMay 17, 2020

Was in the market for a specific vehicle to fit our growing family. Great service from the online environment to the showroom. Would thoroughly recommend this dealership.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

False information

Reviewed by Patrick from ColumbiaFebruary 14, 2020

I was online shopping for a minivan and came across a Town and Country. Several people contacted me about my inquiry right after i submitted. Throughout the day, i kept asking if the vehicle is still there, and they all said yes. The reason i asked because, earlier last year, i went to another Ourisman dealership to buy a minivan that was advertised, and when i arrived the van wasn't there. So they tried to upsell me to a 2019 mode. Fast forward to last week, 2/5/20. I am going back and forth and went to another dealership just to check out vehicles. i get a call at 8pm from someone at Ourisman asking if i still wanted to come take a look at it. I told him i am in Woodbridge, Va, if i drive all the way there, how can you assure the vehicle will still be there. He insisted it would. SO i take the long hike, just to get there and the vehicle was not there. One person told me it was sold with in that that small timeframe, another stated the vehicle was never there. SO they then tried to do the same practice as the other dealership.....Yes you guessed it, put me in a newer model with a higher price.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, I believe you have the wrong dealership , we do not have you in our system and you have not provided any information on the car you were looking for or any sales staff that you were in contact with. If you could provide some detailed information , i will be happy to look into it. We are a 4.8 stars on google and we strive to make every customer happy and are 100% transparent.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

TAKE YOUR HARD EARNED MONEY ELSEWHERE!

Reviewed by Talon M Schroeder from NorwichDecember 23, 2019

do you want to buy a vehicle you have to jump start every day after purchasing because the amazing ourisman Honda of laurel cant be bothered by a simple task of checking the batteries on a used vehcile before selling it? do you want the worst customer service after a sale of your life? do you wish to speak with the lovely store manager Si who will belittle and degrade you and tell you to get lost? THEN GO TO OURISMAN HONDA I DID 4 DAYS AGO AND BOUGHT A PILE OF SCRAP METAL FOR 22K$ AND THEY WONT DO A THING ABOUT IT! TAKE YOUR HARD EARNED MONEY ELSEWHERE! Heres the story for yall: I bought a used vehicle from this location on saturday December 14th. It was a good looking vehicle. Drove great. I came all the way from New York because I liked the vehicle and your reviews seemed fantastic. Lee was an amazing sales man. That's where the good ends. I got on the highway on my way home, my windows stopped working. I get it it's a used car it's not going to be perfect. The heat stopped working. Little annoying. Every day after purchasing the vehicle its needed to be jump started because someone over looked checking the batteries, because i had them tested and they didnt test good the day after I purchased it. The coolant is leaking onto my passenger floor board out of the heater core rending the heat inoperable and meaning I need to fill the coolant 2xs daily or risk causing engine damage. The vehicle stopped idling and continually shuts off. I have a check engine light with 19 codes on it. The transmission slips, theres parts hanging and falling all over. It wasnt even given an oil change. I contacted this location and was blown off and given a run around. I called over a dozen times today to be set aside, blown off or put on hold for 15 minutes before giving up and trying to call back. You're "lovely"(sarcasm) store manager "Si", wouldnt return my calls, doesn't care about customer satisfaction, and is one of the rudest thick headed people I've ever had the joy of speaking with. He told me basically I'm on my own. Powertrain only covers motor and transmission complete failures. The fact that it barely runs and functions properly was of no concern to him. Told me I took a risk and it's not his problem. I went to a dealership to get better then craigslist service yet I've had more pleasant encounters with strangers selling private vehicles. He was rude, nasty, unprofessional, and basically told me where to stick it along with some other choice things to say to me. Abdul told me it was a used vehcile and it wasnt test driven or checked over at all. Si seems to disagree and tells me I'm a liar and I'm deceiving him and this is all my fault bc he doesnt know what happened on my drive home or if I've "done anything to it" and tells me this location has test driven this truck multiple times and had it on a lift and looked it over thoughouly (which I can promise they didnt because everything on this vehicle is held together with duct tape and zip ties). The way I was treated and spoken to after the sale was down right unacceptable. Si gives your company a bad face. So congrats on your 22k dollar check, meanwhile I have a piece of scrap metal im my driveway I have to pay to fix after owning it 3 days. I'm glad this reviews on here for anyone looking to purchase a vehicle from this store. I'm beyond appalled by this dealership. People are always sceptical about purchasing from dealerships because they're shady and only care about moving vehicles and making as much money while spending as little as possible and this dealership proves why people are wary. Ourisman Honda of laurel should be ashamed. Their store manager is unfit for his position and enjoys belittling and degrading customers with issues.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hello Mr. Talon, we try our best to make every customer happy and we also know that sometimes it's just not possible. lets recap your purchase. you called us from new york and wanted to purchase our 2012 ram 2500 with 180,000 miles on it. we fully described the truck and you mentioned that you are a mechanic and have owned and worked on these type of trucks for years and you will us it to haul cars from other states. when you arrived you looked over the truck, test drover it and was very pleased with the truck and the price. Even in your complaint you mentioned how nice the truck drove and you also texted our sales staff that you were happy with it. Looks like your complaint mostly is about the batteries in the truck and that you have to jump start the truck. i am sure the temperature difference is a key factor as it is much colder where you live and the batteries on the truck are not new and most likely died due to a much colder environment. We still tried to help out but and we suggested for you to take it in to a service center that can confirm what you are stating was backed by a certified service center. unfortunately you wanted to us your friend and his shop to get any work done and wanted to be fully compensated for any work performed. Unfortunately you truck being a 2012 with 180 thousand miles did not come with any warranty and we were very clear with that. Just a reminder that we have a 4.8 starts on google and we strive to keep all customers as happy as possible. Once again i am sorry that you did not have a good experience and wish you all the best .

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Ourisman VW of Laurel - Curbside pickup and home delivery available

Ourisman Honda and Volkswagen of Laurel located in Laurel Maryland is proud to be one of the premier dealerships in the area. From the moment you walk into our state of the art showrooms you'll know our commitment to customer service is second to none. Check out our online reviews and BBB rating and compare! We strive to make your experience with Ourisman a great one for the life of your vehicle. Whether you need to purchase a vehicle service your current vehicle just find a part or even need general vehicle advice you've come to the right place. Welcome!

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