Honda
New Car Dealership in College Park, MD
Overall Rating
4.3/5
Read dealer reviews
College Park Honda and College Park Hyundai are less than 1 mile off 495! College Park Hyundai is located at 9500 Baltimore Ave (Route 1. College Park Honda is located at 9400 Baltimore Ave, College Park, MD. Our amazing staff is eager to provide the best customer service around the beltway in Maryland, Virginia and Washington, D.C.! Our commitment to excellence is unparalleled. Our customers come from Capitol Heights, Lanham, Silver Spring, Annapolis, Fairfax, Laurel, Bethesda, Rockville, Tysons Corner, Gaithersburg, Bowie, Alexandria, Baltimore. Sales is open Saturday and Sunday for your convenience!
If you're looking for service for your new Honda, College Park Honda's trained mechanics can help keep your new car running like new. So give them a call!
College Park Honda Reviews
Overall Rating
4.3/5
67 out of 78 people recommended this dealer
Went to Oursman in Bethesda instead
Reviewed by Jessica
in Capitol Heights, Maryland
November 13, 2020
We tried a couple of different vans here and happened to also drive one from Oursman. The ones from College Park were all loud and the EcoBoost and Auto Off functions weren't consistently working. The one we drove from Oursman drove smoothly and was silent. The functions worked when you fully depressed the break pedal and they didn't bring jumper cables with the van like College Park did. Turns out no one drives the vehicles on the lot to keep them functioning properly and they allow the accessory batteries, as well as the regular battery, to run down between showings requiring the cables to get the vehicles moving. Very disappointing that they aren't maintaining their vehicles. My husband accidentally scheduled our maintainance through college park and I've asked him to cancel and take it to Bethesda where we bought it even though it's further away because I don't trust this dealership.
Not Trustworthy
Reviewed by EZ
in Virginia
December 16, 2019
We thought it’d be hard to find any “ugly” customer care in the Auto/Car Sell Industry. Really, there’s plenty of bad, negligent customer care in the car dealership, but downright ugly? No dealership could be so stupid, right? No, we were wrong. There is one and it is called COLLEGE PARK HONDA – 9400 Baltimore Ave, College Park MD 20740.
In our case, the sales mangers collectively and catastrophically neglected their mission statement and the 3 core-values of their company.
Reliable: - Promise what you will do and do what you promise.
Responsible: - Be responsible for creating a customer advocate.
Respectful: - Treat each person the same way you would treat your
family members “They are Family”
- We were promised an Out-to-door price for a vehicle and received written confirmation from the client care manger.
- We were told that the deal can only works today, and they wanted us to return to the dealership to seal the deal. We agreed!
- Upon our return to the dealership, the whole situation changed all of the sudden. We were told they could not do the deal and offered us over $900 higher deal.
- They tried to take us through the same salesman drama with frequently changing sales managers attempting to explain that it was a misunderstanding, but we insisted on the written confirmation from the client manger.
- They acted irresponsible – keep in mind, we traveled 1.5 hours from Virginia to College Park MD, because we thought they will be serious and responsible enough to honor their written words. Wrong, THEY ARE NOT!!
- They did not respect our time, our trust and most importantly, they did NOT MAKE US FEEL RESPECTED by twisting words and trying to blame us for whatever happen at their end.
If the written confirmation was a simple miscommunication, they had the chance to correct it prior to our arrival to the dealership. They had over 22 hours’ time after sending out the confirmation and at least 4 conversations on the phone to be honest and upfront.
It is not even the money factor which makes us feel reallllly horrible, since both myself and my fiancée are decently paid professionals with over 250K combined annual incomes. Rather, the integrity and the trust worthiness of the dealership is the key factor.
We most probably go elsewhere and are willing to pay higher price instead of dealing with college park honda sales associates who we think simply UNTRUSTWORTHY!
Since we also have a written agreement, we will also consider filing a complaint with the Maryland Consumer Protection Agency and the Federal Trade Commission about college park honda’s deceptive practices.
We will defiantly use our network to its maximum to raise awareness of these odd-hoax practice of this dealership.
Top-Notch Customer Care
Reviewed by AnneBethesda
in Bethesda, MD
July 27, 2017
Not only was dealing here painless, it was pleasant & fun. Edward Jordan did the impossible & got me the car of my dreams. And at a very good price. The customer service was beyond compare.For those who dread the car buying process - go see Edward at College Park. Like me, you'll be sooo glad you did.
