Don Jacobs Honda in Lexington including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

2699 Regency Rd
Lexington, KY 40503

Get Directions

Reviews of Don Jacobs Honda

Overall Rating:

4.1 (out of 5)

78% recommend this dealer

69 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Please read!

Reviewed by N/A from N/AFebruary 18, 2022

My wife and I came in to buy a vehicle for our son. We test drove car and sat with salesperson and out the door price was settled. Asked salesperson to check with finance person to run credit check and check options for interest rate and term to see if rate would be better than our bank. Meanwhile, wife and I had ability to pay for vehicle at our bank 2.58%. Finance person came to our desk stating that our financing wouldn't work not even cash could buy the vehicle at the settled price. We had to finance at his rate 3.58% or walk. Sales manager followed us out to the car stating she was sorry for what happened. After thinking about situation I've come to the conclusion that there's a deeper issue with this business including financial strain and poor business practice within company. It's clear that inventory is slim and market is tight causing company to make a profit on used vehicles at any cost. I struggled with whether to write a review but I truly do not want another person to go through what my wife and I went through.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great experience!

Reviewed by Harry Rose from KentuckyNovember 01, 2021

We had looked online at approximately 200 cars over a period of several months. I personally visited three dealers where I walked out of the dealership due to non-advertised hidden costs, or salesmen lying to me. We found a 2021 Honda Pilot at Don Jacobs Imports in Lexington and made an appointment to test drive the car. Our salesman, Jason Franklin, was extremely helpful, no pressure, and just an all around nice person. We ended up purchasing the vehicle and Jason helped correct a couple of things we wanted fixed prior to pickup. When we picked up the vehicle it was exactly as we wanted. Even though we paid cash for the car, Josh Muncy, finance manager, met with us on a couple of additions he thought would be useful, again no pressure or hard sell. We would highly recommend Don Jacobs and especially Jason Franklin. We could not be happier.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Wonderful!!!

Reviewed by Sally from Lexington, Ky August 31, 2021

Great experience. Allison Thurman and Josh Munsey were wonderful to work with. Very pleased. They were so helpful and patient. I am very pleased with my purchase.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top