Stonecrest Honda

My family experienced the classic bait-and-switch scam at this dealership. We scheduled an appointment a week in advance to see a specific used Mazda CX3. The sales representative confirmed the appointment multiple times — a week before, the day prior, and even via text messages just hours before we arrived. After driving an hour to get there, we found that our sales rep was nowhere to be found. Another employee greeted us and casually informed us that the Mazda3 was “not available,” then tried to show us “similar” vehicles. There were no other used Mazdas on the lot — only new ones. This made absolutely no sense given the repeated confirmations from the rep. We ended up wasting over two hours, including the 20 minutes we spent waiting in the lobby for an appointment we had confirmed the same day. Lesson learned: If you plan to see a specific vehicle, call the dealership manager directly on the day of your appointment to confirm that the car is actually available for a test drive on the lot. Better yet, save yourself the frustration and avoid this dealership altogether. They’re either running a bait-and-switch scam or are completely disorganized and unable to honor basic commitments.

I found a car we liked, contacted the dealer made sure it was available for sale. Asked questions. Called an hour before going to the dealership (from 2 hours away) called half way there since traffic was bad, told it was there and no one else was on the vehicle. Got there and as soon as we told them what car we wanted the passed is off on someone else. Sat for 15 min and then was told it went to auction that day. I gave them the benefit of the doubt and was just disappointed. But the car kept coming up in me searches and 2 weeks later it is still showing for sale on their site.

This dealership will do anything for a quick buck. Including stabbing you in the back. Found a vehicle we were extremely interested in through this dealership. I called that day three different times with different questions regarding the vehicle. I explained I would be coming from out of state (4.5hours away). I also had been connected to a sales rep who sent me an email with a video of the vehicle too. I then called and made an appointment to come see the vehicle and test drive it for the following day. The text message even mentioned how we were considered a “vip appointment” since we were coming out of town and I was told on the phone, the vehicle would be moved to the side and set on a hold to ensure it would be available for us to see since we were traveling to come see it. The next day I received three text messages and a phone call stating how the vehicles was ready for us (last text being at 3:10). We arrived (cash already withdrawn and ready for business) at 4:25 for our appointment only to find out the vehicle had been sold. The woman who was “helping” us then proceeded to try and get me to see a $40k vehicle (the one we came to see was priced at $13k…..doesn’t exactly match). I explained that was out of our price range and she then tried to push leasing it on us since “payments would make it cheap”. When I declined doing the lease option, she then turned towards my husband and asked him instead. Needless to say we left empty handed and very disappointed we had wasted our Saturday, gas, and had been away from our kids. A sorry excuse for customer service.