Stonecrest Honda

Another bad experience, Lied to yet again! I will never do business with them again.

My family experienced the classic bait-and-switch scam at this dealership. We scheduled an appointment a week in advance to see a specific used Mazda CX3. The sales representative confirmed the appointment multiple times — a week before, the day prior, and even via text messages just hours before we arrived. After driving an hour to get there, we found that our sales rep was nowhere to be found. Another employee greeted us and casually informed us that the Mazda3 was “not available,” then tried to show us “similar” vehicles. There were no other used Mazdas on the lot — only new ones. This made absolutely no sense given the repeated confirmations from the rep. We ended up wasting over two hours, including the 20 minutes we spent waiting in the lobby for an appointment we had confirmed the same day. Lesson learned: If you plan to see a specific vehicle, call the dealership manager directly on the day of your appointment to confirm that the car is actually available for a test drive on the lot. Better yet, save yourself the frustration and avoid this dealership altogether. They’re either running a bait-and-switch scam or are completely disorganized and unable to honor basic commitments.

I found a car we liked, contacted the dealer made sure it was available for sale. Asked questions. Called an hour before going to the dealership (from 2 hours away) called half way there since traffic was bad, told it was there and no one else was on the vehicle. Got there and as soon as we told them what car we wanted the passed is off on someone else. Sat for 15 min and then was told it went to auction that day. I gave them the benefit of the doubt and was just disappointed. But the car kept coming up in me searches and 2 weeks later it is still showing for sale on their site.