Marin Honda in San Rafael including address, phone, dealer reviews, directions, a map, inventory and more

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2 Shoreline Pkwy
San Rafael, CA 94901

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 5:00pm

Reviews of Marin Honda

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

37 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great experience buying a used car!

Reviewed by Mary from San FranciscoAugust 28, 2021

Mike was incredibly helpful and knowledgeable. The experience was easy and pleasant. I was educated in how the car works and setup. Avery satisfying experience.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Mary, we appreciate you taking the time to review us here at Marin Honda. Our Sales Team works hard to provide an amazing experience.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Thanks Matt

Reviewed by Lizzie Got a New Car from Napa, CAAugust 21, 2021

Matthew Pence was great to work with. He really made the effort to make everything easy and straightforward. I really appreciated that he answered my questions directly and didn’t try to mislead me with hardcore sales tactics. And beyond that, Matt was simply nice and friendly, and made a real effort to make me and my family comfortable.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you so much, Lizzie, for sharing your great experience with us here at Marin Honda. We strive for the best service possible and glad to read that our Sales team helped you.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.7 (out of 5)

Duplicitous staff, poor customer service

Reviewed by tuquoque from East Bay, CAMay 20, 2019

I recently purchased a used vehicle from these guys and while I am happy with the car more or less (a vehicle which I knew far more about than anyone there apparently), the service, specifically from the finance manager and the GM were especially poor. I went in with a preapproval letter from my personal bank and provided it to both my initial sales person and subsequently the finance manager Ben. We discussed it and why I wasnt going with their internal option and was told that I needed to fill out some paperwork for an "either/or" loan which would act as a bridge for a couple days while the loan from my bank was processed. I had never heard of this but it sounded mildly reasonable and they were the experts so I said ok. A week later I get an email from Capital One saying thanks for the loan and such and my bank still had no activity on the loan. I email Ben and he brushes it off and says he processed a loan, the lender is immaterial to him. This went against the documentation provided and conversation that occurred during the sale and really ticked me off. I called the GM of the site, Sean, and he initially called me back while I was at work but then 3 subsequent calls to him over a week went unanswered. Straight liars and horrific service on the part of the GM to not even call a customer back who has that kind of experience at their dealership. I am sure there was a financial incentive for Ben and it is beyond disappointing for that staff to act in that way. Goes without saying that I will never be back and will have my story on full blast to anyone that considers going there.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair N/A

Maximum rating = 5

About Marin Honda

For us "Customer Service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership. Our team is professional offers you a no-pressure environment and operates with the quality you expect from a Penske Automotive dealership. We look forward to helping you with your next new or used car!

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