Pacific Honda in San Diego including address, phone, dealer reviews, directions, a map, inventory and more

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4761 Convoy St
San Diego, CA 92111

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Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 8:30am – 9:00pm
Tue 8:30am – 9:00pm
Wed 8:30am – 9:00pm
Thu 8:30am – 9:00pm
Fri 8:30am – 9:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 7:00am – 5:00pm

Reviews of Pacific Honda

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

158 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Take your money elsewhere. You’ll be grateful that

Reviewed by Jake Sutton from La JollaSeptember 07, 2021

Edit I rarely leave a review unless I feel what I need to share is important, but I visited this service center recently, and it was the worst car service I have received. Not only did they misunderstand the entire reason I brought my car in (wasting nearly 4 hours of my time), but my service representative (Brandon) was disrespectful and failed to provide me any updates despite the nearly three-hour delay to my service. That’s not to mention that twice through the center they left trash in my car upon its return to me. I will never return here, and I implore you to do the same. Perhaps I am just unlucky, but if you value your time, take your money elsewhere. You’ll be grateful that you did.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Jake, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please reach out to Jeff Young at (858) 522-1270 or jyoung@pacifichonda.com to speak to our manager directly.

Overall Facilities 4

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Took Advantage of My Daughter

Reviewed by Sharon Hopkins from York Beach ME 03910January 25, 2021

My 24 year old daughter purchasing her first car went to what she thought was a reputable dealer. They took advantage and upsold her more that $5K worth of "extras" bringing the price to more than that of a new car. They should be ashamed of themselves.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hi Sharon, we regret your daughter's visit with us was not up to the standards we strive for. Our manager would really like to speak with you more regarding this matter. Please reach out to Jeff Young at (858) 522-1270 or jyoung@pacifichonda.com. We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

great experience

Reviewed by Noworries from san diego, ca.May 11, 2020

Over the last few years I have had my share of bs car dealerships and shady sales people. So much that when I first contacted Pacific Honda I was already on the defensive side. I emailed an inquiry regarding a Honda accord. A sales person by the name of Joji replied to my inquiry on May 4th. He asked if he could call me. I said no, that I want to communicate through email only. ( I do this so I can reference back just in case . ) Joji respected my wishes and by May 6th we had over 30 emails going back and forth. Never once did he talk about prices ,credit scores, or push for me to come in. One day I emailed him and his boss called me and told me Joji was off that day and he would get back to me. He didn't try to get involved or push a sale, simply a courtesy call. Later that day Joji actually replied back to my email and answered more of my questions. ON HIS DAY OFF! I thought that was pretty cool. We continued to talk and he respectfully answered all my questions,never once pushing for a sale. He told me at the beginning, when your ready then we will talk and he kept his word. Then on May 8th I emailed him and asked if I could come and look at some cars. He said yes and I came in on May 9th. Prior to coming in, I told Joji, do not hand me off to someone else when I get there and I'm only looking and can not buy right now. He said no problem. May 9th I come in and he shows me three different cars lets me test drive one. The whole time nothing was mentioned about buying a car. When I was done test driving the car. I told him I liked it and yes I ended up getting it. Lol but Joji and pacific Honda let me make that choice. They handled all my objections to buying a car earlier that I wanted. Meaning : worked with me on my down payment and delayed my first car payment, so I would have time to return my lemon car Im currently in. The best part! They gave me the car payment I wanted, well 3 cents over but come on! 3 cents. Lol Bottom line Joji was an excellent person to work with. Seriously.. I felt relaxed and most important safe when doing business with him. Thank you Joji. Thank you Pacific Honda. Way to leave a good 1st impression! PS We all know dealerships are your best friends until you sign the paperwork and drive off with your new car, then they pretty much wash there hand of you. Honestly though My gut didn't feel that way with Joji or the dealership itself. I hope my gut it right. If not I will definitely update! :)

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hello, we're glad you had such a wonderful and impressive experience working with Joji! If you ever need anything else from us, please feel free to give us a call or stop by. Safe travels!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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